The Customer Support Manager provides advice and assistance to customers in order to ensure satisfaction with regard to vehicle performance for New and Pre-Owned coach in the Plains Region of the US (Montana, North & South Dakota, Wyoming, Colorado, Nebraska, Kansas, New Mexico, and Oklahoma).
Responsibilities:- Setting service priorities in the territory
- Implementing action plans aimed at ensuring customer satisfaction
- Diagnose vehicle performance problems and carry out the necessary repairs or recommend alternate solutions
- Coordinate various activities with outside suppliers to efficiently synchronize vehicle repair
- Implement and coordinate various after-sale service or warranty programs;
- Provide information to help the company measure results and assess risks of work plans within the territory
- Organize training or coaching activities, on an occasional basis, to help customers become self-sufficient in resolving some of their mechanical problems
- Achieve a balance between customer expectations, internal company procedures and other priorities in the department
- Keep up-to-date on technical developments to provide customers with the best possible information
- Working in a team approach with Coach Sales Parts Sales and the network locations
- Critical Competencies:
- Safeguard organizational and personal information confidentially
- Respect and enforce the policies, rules and values of the company
- Contribute to the attainment of company objectives through efficient use of resources
- Foster teamwork and improved communication
- Develop personal and professional skills
- Act as a worthy representative of Prevost at all times
Education and Experience:- Minimum of 5 years experience in related field
- Minimum of 5 years in fleet management - Preferred but not required
- Diploma in automotive mechanics or other related field
Physical Requirements:- Stand for long periods of time during work hours
- Bend and stoop for long periods of time during the day
- Grip, grasp, or twist using hands and wrists regularly during work hours
- Work a shift of 12 hours or more, if required
- Reach overhead with 50 pound loads, if required, and regularly during work hours
- Understand hazardous communication and safety information
- Travel extensively by car, airplane, and/or motorcoach, drive a car or motorcoach, with the ability to obtain a Commercial Driver’s License for the latter
Benefits:- Competitive medical, dental and vision insurance
- Countless career opportunities / internal mobility across our global organization
- State-of-the-art training and personal development
- PTO and tax deferred retirement plans, varied by business
We also offer an array of additional benefits and programs that make today’s challenging reality of combining work and personal life easier. We will gladly share this information and more at any time during the interviewing process or as part of your offer letter.
At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base salary range is set at $89,300.00 - $129,255.00, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
