CUSTOMER SERVICE MANAGER

Role:
The core purpose of the customer support team is to provide resource and support services to customers, throughout the entire life of their Nova Bus fleet. Customer Service Managers are committed to developing and maintaining excellent professional relations with our partners, building long-term relationship with their assigned territory customers and ensuring their continued satisfaction by providing outstanding, reliable service.

Responsibilities:

• Develop relationships with customers
• Provide technical support for various Nova Bus models
• Act as liaison with Nova Bus internal teams to resolve customer issues
• Take an active part in different customers meetings
• Support the warranty process
• Analyze warranty to support different strategy to eliminate fleet failure
• Find viable solutions to ensure customer satisfaction
• Manage bus delivery acceptance
• Capacity to track multiple issues at the same time
• Capacity to track multiple task within the same time and close open issues.

Education and experience:

• High School Diploma
• 3 to 5 years of relevant experience in mechanical/technical work.

Knowledge and skills:

• Drawing interpretation
• Independence and being resourceful
• Excellent interpersonal, communication, management and leadership skills
• Knowledge of the Microsoft Office suite
• Travel required

Benefits:

• Competitive medical, dental, and vision insurance
• Countless career opportunities/internal mobility across our global organization
• State-of-the-art training and personal development
• PTO and tax deferred retirement plans, varied by business

We also offer an array of additional benefits and programs that make today's challenging reality of combining work and personal life easier. We will gladly share this information and more at any time during the interviewing process or as part of your offer letter.

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company's growth. For this position, the base salary range is set at $77,700.00 - $111,615.00, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.