Apprentice Parts Advisor

Apprentice Parts Advisor - Volvo Truck & Bus Blyth
Monday - Friday 8.30am - 4.30pm

Volvo Truck and Bus are one of the World’s leading manufacturers of commercial vehicles. At Volvo Truck and Bus, we are passionate about what we do and who we are. We believe our employees are our greatest asset to enable us to deliver excellent service to our customers. Our culture promotes training and development to help individuals reach their career goals and encourages positive working relationships between staff and managers where ideas are valued.

We have a rare opportunity to join us as a Apprentice Parts Advisor at our Blyth depot. Don’t worry if you don’t have experience within this type of role, we will support you to develop your skills within your new role.
This is a fantastic opportunity to learn whilst you earn! The apprenticeship programme gives you the opportunity to become the best skilled Parts Advisor enabling you to have fantastic career options and prospects. This apprenticeship is the level 3 Supply Chain including Parts standard programme. This is a 2 year apprenticeship with fantastic career progression opportunities.

As an Apprentice Parts Advisor, you will be responsible for developing and sustaining superior parts performance, ensuring consistently high levels of customer service to increase customer satisfaction and ultimately the overall success of the Dealer point.

• Ensure customer and workshop orders are taken and supplied to the correct specification.
• Ensure that invoices/credits are properly and accurately raised for goods supplied or returned.
• Be pro-active in a selling role - upselling of additional parts and promoting a fitted price option where relevant.
• Adhere to the pre-set parts pricing structure.
• Ensure the accuracy of the stores inventory and annual stock counts.
• Checking the parts required for customers on the daily van route.
• Ensuring that all goods received are checked and binned accurately.
• Allocating and returning stock in a timely manner.
• Forklift duties (a license will be supplied if necessary).
• Maintain a good standard of housekeeping within the Parts department.
• Support and assist other team members.

• To be able to effectively communicate at all levels both written and verbally.
• To be able to follow processes
• Excellent customer service skills
• To be able to adapt and take on new challenges.
• Driving license preferred but not essential

• Team player
• Customer focused
• Flexible/adaptable approach
• Open and honest
• Supportive of colleagues