Parts Representative

Job Summary and Purpose:
The Parts Representative is responsible for providing exceptional customer service to internal and external customers in a team environment through telephone communications, electronic communications, and over the counter customer facing transactions. Additional responsibilities include supporting the daily workflow of the Parts Department (pulling, packaging and shipping merchandise) and assisting in warehouse operations (inventory maintenance, inventory control, material handling and warehouse organization). The Parts Representative will champion a “safety first”, “customer focused” and a “continuous improvement” culture, adhere to all VCES safety policies, procedures, standards, code of conduct and values.

Main Tasks/ Responsibilities:
  • Maintain exceptional attendance and punctuality. Practice good verbal and written communications, inter-personal and organizational skills. Use good judgement and sound decision making while working in a fast-paced environment. Provide courteous and professional customer service.
  • Answer incoming calls, respond to electronic communications, assist walk-in customers, guests and service providers.
  • Accurate order entry and order processing in a timely manner.
  • Communicate with customers, vendors, service providers during the entire order fulfilment process to ensure customer satisfaction.

Education/Professional Qualifications required for the position:
  • High School diploma or GED.
  • Minimum 2 years of customer service experience in a related industry (construction, industrial, rental equipment, automotive parts). Proficient in a dealer management system (order entry, inventory control, electronic parts look-up). Proficient in Microsoft Office products.
  • Valid California driver’s license.

Additional Important Requirements:
  • Requires prolonged periods of sitting or standing.
  • Requires working in a dusty and noisy environment.
  • Forklift certification or able to complete in-house certification.
  • Bilingual in Spanish is a highly desirable.

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success. 
www.volvogroup.com/career. 

Volvo Construction Equipment is a global company driven by passion, curiosity and by our purpose: to build the world we want to live in. We believe that only through imagination and teamwork can we develop a world that is cleaner, smarter and more connected. Our company culture reflects this belief through the care and trust it places in our customers, employees and suppliers. People are at the heart of our business. It is through our strong network of talented, enquiring and innovative minds that we have been able to pave the way towards a more sustainable future. The global construction industry is our arena and our employees are our greatest assets.

We can only continue to stand out as industry leaders through the people driving us forwards. Come be a part of our team and help us build tomorrow.

Volvo Group North America is an Equal Opportunity Employer
E.O.E./M/F/Disability/Veteran

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