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ServiceNow Solution Architect

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We are now looking for ServiceNow Solution Architect within IT Service & Asset Management
Are you passionate about managing innovative solutions? Do you want to be part of a global and motivated team? Are you ready to take on your next challenge? If the answer is “all of the above”, you are the right person to apply to this job!
In this role, you will be part of a global team and you will be reporting to Digital Product Area Owner (ServiceNow) within IT Service & Asset Management.

As Solution Architect in a global context you will actively contribute in securing the end user, business and IT requirements for ServiceNow solution and support the full utilization of the solution.
You will interact with business stakeholders regarding solution requirements as well as technical experts from external partner concerning technical details of proposed improvements and enhancements.
It includes both one time and runtime deliveries in application management context.
You will work closely within Volvo with Solution Architects, Maintenance team, Capability Leads, Enterprise Architects and with technical specialists within external partner.

Responsibilities include:
  • Provide ServiceNow capability and application design that align to industry best practices to meet business requirements.
  • Provide project management and architectural design for ServiceNow development teams.
  • Develop capability requirements to successfully execute the ServiceNow applications and achieve business outcomes.
  • Support Capacity Leads in collecting and evaluation of business requirement.
  • Identify platform and applications improvement needs.
  • Create the overall solution architecture and design.
  • Ensure compatibility with ServiceNow and utilize best practices to deliver the required outcomes.
  • Collaborate with the project to identify risks and potential issues.
  • Act as the technical expert, providing guidance on architecture and technical design.
  • Assist customers with Proof Of Concept activities.
  • Define dependencies, relationships, and integration points with other systems when applicable.
  • Identify new opportunities to provide additional value to clients and improve business performance.
Required competencies:
  • At least 5 years of experience in working for an IT delivery organization.
  • At least 3 year of total experience in requirements gathering or as business analyst.
  • Deep knowledge of ServiceNow platform from both end-user and development perspective.
  • Strong experience in Solution Architecture and Architecture Best Practices.
  • Ability to work in a complex environment.
  • Focus on quality and effectiveness.
  • Experience in collaboration with external suppliers.
  • Good business understanding or proven ability to learn fast.
  • Analytical and problem solving skills.
  • Fluent in English.
  • Ability to work remotely with good communication skills.
What we can offer:
  • Collaborative environment in Swedish organizational culture
  • Work-life balance: we make sure you enjoy quality time away from work
  • Remote work opportunities, employment contract, and flexible working hours
  • Equipment and tools needed in everyday work
  • Clear career path & extended competence development package (training, mentorship, conferences, internal upskilling programs, certificates)
  • Participation in international projects and different pieces of training

We value your data privacy and therefore do not accept applications via mail.


Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.


Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

Group Digital & IT is the hub for digital development within the Volvo Group. Imagine working with cutting-edge technology in a global team, represented in more than 30 countries. We are dedicated to leading the way for tomorrow's transport solutions, guided by a strong customer mindset and high curiosity, both as individuals and as a team. Here you will thrive in your career in an environment where your voice is heard and your ideas are important.

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