Claims Handler


Service Market Logistics (SML) is part of Volvo Group Trucks Operations (GTO). Our job is to design, manage and optimize the Service Market supply chain for all Volvo Group brands. This includes making sure that spare parts are distributed from supplier through our warehouse to the dealers, ensuring availability of parts everywhere in the world.

This is us, your new colleagues

The discrepancy and rebalancing team is part of the Service Center community in SML Gent EU. You will be part of a small and dynamic team. Together with this team you are responsible for the administrative and financial handling of our customer complaints and returns to the central distribution center in Ghent.

Do you just love to

Monitor and handle the customer complaints claims within the agreed time frame and drive process improvements by collaborating with different partners in the organization.

Your main focus will be:

  • Handling the incoming claims on deviations in our supply chain from opening the case, checking the pre-requisites, follow up till closing.
  • Continuously improve by using customers’ feedback to make changes to our services, or processes and finally meet the needs of our customers.
  • Collaborate with other departments to closely monitor the markets or type of claims and take proactive measures
Are you the one?

We believe that you have a customer focused mindset and a high interest in logistics. We think you have a strong drive with a positive attitude, able to work in a multi-cultural environment. You are familiar with problem solving methods to find the root cause. You are eager to share and keep on learning in areas such as data visualization. You are fluent in Dutch and English.

A perfect match?

We offer a
  • Competitive salary with meal vouchers, transport costs and other benefits.
  • Restaurant on site
  • Part of an international organization
  • Opportunity to grow within the company
  • Good work life balance
  • Flexible hours within a reasonable margin

Let's do this!
If you want to use all your administrative talents, this job will feel like coming home. Don’t miss this opportunity! Apply now and let’s talk!

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

Volvo Group Trucks Operations encompasses all production of the Group’s engines and transmissions, as well as all production of Volvo, Renault and Mack trucks. The organization is responsible for spare parts supplies to the Group's customers as well as for designing, operating and optimizing logistics and supply chain for all brands, production facilities and distribution centers where the Volvo Group operates. In Volvo Group Trucks Operations you will be part of a diverse team of highly skilled professionals who work with passion, trust and embrace change to stay ahead. We make our customers win.

Queremos conocerte

Proceso de solicitud


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