Service Owner Service Agreements

As a Service Owner Service Agreements, you will join the Service Contract department within the Global Parts & Services organization at Volvo Penta. Service Agreements or Maintenance & Repair Agreement is a fundamental Service that is an essential part of a Service Contract bundling offer for Volvo Penta.
As a Service Owner, you will be responsible for developing and maintaining the Service Agreement strategy and roadmap. You will also enable/drive the development, implementation, and maintenance of the associated systems, tools, and processes to manage the Service Agreements business. For this, you will work closely with our colleagues at Marine & Industrial Business Unit to align, agree and develop the commercial roadmaps. You will also work closely with our internal development partners to make sure the agreed roadmaps are delivered as per requirements.

Key Responsibilities
  • Translating business needs from Industrial & Marine business into commercial strategy & roadmaps
  • Enhance and manage the strategy and roadmap based on regular key user group input
  • In collaboration with internal development partners, drive the development and implementation of the associated systems, tools, and processes
  • Ensure delivery of training material, marketing plan and support structure towards the roll-out organization
  • In co-ordination with Services Analytics department, you develop business reporting and KPI structure which will drive Service Agreement sales while helping manage a healthy portfolio
  • Upon maturity of this Service business,
  • End-to-end Service Agreement Lifecycle management
  • Upon maturity of this business, Portfolio management of Service Agreements
  • Benchmark and exploration of opportunities within Volvo Group to improve Service Agreement business

  • Tangible Services Agreement / Service Contract experience
  • Strong service owner skills (and/or project management, and/or business development)
  • Long-term vision and short-term execution
  • Excellent communication skills
  • Analytical & self-driven
  • Strong in continuous improvement
  • Fluent in spoken/written English
  • Volvo Group values

This function will report to the Head of Service Contracts.

Please reach out to Abdul Noorullah for more information.

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Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

Volvo Penta, a world-leading supplier of engines and complete drive systems for marine and industrial applications, you will be part of a global and diverse team of highly skilled professionals who works with passion, trust each other and embraces change to stay ahead. We make our customers win.

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