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HGV Technician Supervisor

​​​​HGV Technician Supervisor - Ely

£1000 joining bonus

Covering a rotating shift: 0600hrs to 1400hrs/1400hrs to 2200hrs
Saturday overtime when available 0700hrs to 1300hrs

Offering you:

  • Competitive salary .
  • Overtime @ enhanced pay rates
  • Generous Pension Plan
  • Health cash plan = access to dental insurance
  • Ignition, our electric vehicle salary sacrifice scheme
  • Enhanced holiday package
  • Employee savings and retail discounts
  • Cycle to work scheme
  • Career development opportunities, along with training plans managed through our inhouse technical training team.
  • Support for you and your family through an online Wellbeing centre

This is an excellent opportunity for an experienced main dealer HGV Team Leader/Supervisor to join our prestigious Ely site. Working closely with the team in order to create high levels of morale and focus to ensure that work is completed in a timely manner and with excellence in quality. Ensuring that customer expectations are managed at all times by working with each stage of the service process. Maximising the shifts performance through effective problem solving, coaching & development


Responsibilities summary:
  • Supervise a team of technicians ensuring that work is carried out as efficiently as possible
  • Proactively select and develop lead/master technician to be able to stand in for specified supervisory tasks during times of peak activity.
  • Agree resource plans with Workshop Controller (and actions to handle peaks in workload) and anticipate resourcing issues in advance
  • Ensure technicians are fully briefed on job requirements and budgets per up-front job specifications
  • Manage workshop work-in-progress versus job specification time budgets
  • Manage job issues / problems in real time to control the quality of the repair
  • Provide diagnostic and technical assistance to technicians to speed fault diagnosis and accurately specify repair solutions
  • Ensure timely hand over of completed, fully specified jobs to CSR for invoicing
  • Carry out effective shift hand over including any outstanding repair order & customer issues

Knowledge:
  • Significant experience of working as a Dealership Technician/Team Leader within the Commercial vehicle industry
  • Good knowledge of VOSA requirements and MOT testers manual.
  • An understanding of Operators Licence Laws and Regulations
  • Warranty & Contract scope & procedures
  • The application of Standard Times
  • Knowledge of workshop KPI’s
  • An in-depth understanding of the Service Process stages relevant to the role
  • An appreciation of our customers, the environment in which they operate and the direct impact we can have on their business
  • Technical product knowledge

Required Competences
  • City and Guilds, NVQ 3 or equivalent in Commercial Vehicle Technology
  • To be able to manage and motivate a team of technicians in their daily activities
  • To be able to coach and provide support and guidance to your team of technicians.
  • To be able to effectively communicate at all levels both written and verbally
  • Basic knowledge of Microsoft Outlook


Internal applicants only: Please ensure you have informed your Line Manager prior to applying for this position

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success. 
www.volvogroup.com/career. 

The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world’s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. Together we move the world we want to live in and help our customers keep their promises.

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