At Volvo Group Connected Solutions we work at the forefront of connectivity with data from over
1 000 000 Volvo Group customer assets. Together with customers, partners and the Volvo Group we create real value, not only for our customers but also for society at large.
This is us, your new colleagues
Consumer Services at Volvo Group Connected Solutions is responsible for the end user services, from idea to development and operation. Together with our partners and customers we create value through fantastic user experience and business enhancing services and products.
We are now looking for an Application Support Specialist who will be part of a new team being established to manage support of connectivity services being rolled out in China.
You need to be passionate about securing that our connected services are available at all times by treating incidents with speed and attention. We think you are an experienced and passionate IT specialist who wants to be part of our team with highly engaged and skilled specialists who support the connected solutions offered by Volvo Group.
The application support specialist carries out advanced technical support and service monitoring by trouble shooting the features and backend system. This requires a good understanding of the user roles, the technical platform, the features and the services provided. It involves collaboration with teams based in Sweden, India and US. In this role, you will also be interfacing local Chinese Volvo Group stakeholders, partners and suppliers.
The Key Responsibilities Are
- Securing service availability by analyzing and resolving incidents
- Identifying bugs and potential solutions
- Contributing with solutions for automation and increased efficiency
- Securing knowledge sharing and documentation
- Working with local partners and suppliers to ensure a stable delivery
Do you have the mind of a detective? Are you interested in digging down into details at the same time as taking a holistic view? Are you interested in working in a role where you can apply your analytical side, your curiosity and your social skills to find the root cause of an issue? Are you interested in working in a dynamic organization at the forefront of connected services?
We believe you are a person who finds it rewarding to identify solutions to problems. You have a pro-active approach and customer focus. You are creative and try to find solutions to the challenges you are faced with. It is important for you to keep promises and you strive for quality in the things you do. You share your knowledge, find energy from the success of the team and contribute with joy and energy. You are self-driven, but not afraid to ask for support.
Required Knowledge and Experience
- You should have a master’s degree within Software Engineering, Computer Science or similar
- Knowledge in scripting, log analysis (eg. Kibana) and cloud based micro services architecture is key
- Be skilled in managing communication with multiple stakeholders both internal and external
- Experience from technical support is an advantage
As we are a global and diverse company, most of the meetings, emails and documentation will be in English. Hence you need to be proficient both written and spoken English.
What can we offer you?
You will be part of a team that creates great results through awesome people, strong relationships and a high performance culture. We want to set a new standard for user experience, speed to market and customer value. We will do this through modern leadership, people in focus and a true passion to really make a difference. We who work in this team have a lot of fun, are great collaborators and we all consider ourselves as leaders of our work and owners of our results.
You will be working in an organization that lives and breathes new technology like IoT, autonomous driving, electro mobility and digitalization!
Welcome to the heart of connectivity at Volvo Group Connected Solutions!
The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands - Volvo, Volvo Penta, UD Trucks, Terex Trucks, SDLG, Renault Trucks, Prevost, Nova Bus, Mack, Eicher, Dongfeng Trucks and Arquus.
Volvo Group Connected Solutions is a global organization that leads the development of Volvo’s connected services and solutions of tomorrow. We work at the forefront of connectivity by collecting and analyzing data from over 1 000 000 Volvo customer assets. The organization is set-up to deliver competitive offerings, shorten time to market and provide an arena for new service innovations together with customers, partners and the Volvo Group.
Come and visit us online!
Vi vill lära känna dig
Resan har startat! Du kommer att motta en bekräftelse via email så snart du har skickat din ansökan. Du kan fortsatt uppdatera din personliga profil genom att logga in på ditt konto. Det rekryterande teamet kommer nu att titta på din ansökan tillsammans med den rekryterande chefen. Utvalda kandidater kommer därefter att kontaktas med information om nästa steg.