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Application Engineer

We believe in the importance of diversity and inclusiveness to make us a stronger and better organization. The motivation and passion to support our customers set us apart from others that want to be like us. Our company culture is how we interact with each other, with our customers and society as a whole. It is the foundation on which everything else is built. We embrace new ideas and constantly challenge the status quo – innovation is driven by a willingness to change to stay ahead and find smart ways to create new solutions.
Our technology sets the standard – our people make the difference all day every day.

Purpose/Description:

The purpose of this position is to provide support to Mack Truck dealers in the new truck quote, specification, and order process by providing assistance with configuring truck specifications with special customer adaptations requested by an end customer. Support will take the form of phone, email, and various system tools used by Mack to communicate feasibility and pricing responses back to dealers and end customers

This position is located in Macungie, PA

Core Responsibilities:
  • Handle dealer inquiries on the Sales Engineering 1-800 line, and email as required.
  • Evaluate and process Mack dealer new truck quotations that contain special options (Customer Adaptations) and confirm that the options can be built as requested and documenting proof.
  • Facilitate meetings and represent Sales Engineering in discussion surrounding changes to in-house vehicle quotes and orders.
  • Provide guidance to the customer engineering and pricing groups, as required, in interpreting and translating newly requested features to ensure clarity of engineering response on option requests.
  • Perform changes on orders to update vehicles to our latest offerings.
  • Direct and guide dealers and customers in selection of the right options for a specific operation.

Critical Competencies:
  • Teamwork: Building cooperation among individuals and departments, sharing information and resources, and working to achieve group goals and outcomes.
  • Self-Starter: Ability to work with limited supervision and have the ability and local access to work remotely and efficiently if situations require.
  • Communication: Listening effectively, transmitting information accurately and understandably, and actively seeking feedback.
  • Customer Focus: Understanding and meeting the needs of customers and addressing the interests and concerns of all organization stakeholders.
  • Flexibility: Performing a wide range of tasks, responding to changes in direction and priorities, and accepting new challenges, responsibilities, and assignments.
  • Interpersonal Influence: Building strong work relationships and adjusting to how individuals, organizational units, and cultures function and react.
  • Professionalism: Dealing directly and forthrightly with people and problems, persisting to get the job done, and managing personal responses and stress.
  • Product Knowledge: Must have strong knowledge of heavy trucks in order to communicate effectively with both externally and internally
  • Priority Setting: Can quickly sense what will help or hinder accomplishing a goal, eliminates roadblocks, and creates focus.
  • Time Management: Can attend to a broader range of activities, uses time effectively and efficiently, concentrates on the more important priorities.
  • Process Management: Good at figuring out the processes necessary to get things done, can see opportunities for synergy and integration, knows how to organize people and activities.

Minimum Education and Experience:
  • Engineering Degree or degree in relevant technical discipline
  • Experience in heavy truck industry, heavy equipment, or commercial/automotive vehicles is a plus
  • Familiarity with new vehicle dealer/franchise operations is a plus
  • Customer service experience is preferred
  • Truck Marketing Institute (TMI) trained is a plus
  • CDL is a plus
  • Must be familiar with PC operations including word processing, Excel, and PowerPoint applications.
  • Demonstrated ability to work with multiple systems to capture data
Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done. With Mack Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

Mack is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

Volvo Group North America is an Equal Opportunity Employer
E.O.E./M/F/Disability/Veteran

We Participate in E-verify

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