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Pricing Support Analyst

We believe in the importance of diversity and inclusiveness to make us a stronger and better organization. The motivation and passion to support our customers set us apart from others that want to be like us. Our company culture is how we interact with each other, with our customers and society as a whole. It is the foundation on which everything else is built. We embrace new ideas and constantly challenge the status quo – innovation is driven by a willingness to change to stay ahead and find smart ways to create new solutions.
Our technology sets the standard – our people make the difference all day every day.

The purpose of the position is to support our dealer network and part sales team with their daily pricing inquiries, claims, and concession support for Volvo and Mack brand parts. The position supports Region Americas (US/Canada, Mexico and Latin America) and will have a specific region focus area. Our vision is to improve pricing uptime, customer success, and Volvo Group’s profitability.

Dealer Support:
  • Process requests for parts pricing received from dealers, field parts sales, or internal customer support departments in a timely manner. Update customers with status when information is not immediately available. Follow up with suppliers, purchasing, and procurement when information is not immediately available. Raise unresolved issues to supervisor for resolution as required.
  • Review inquiries from dealers and field sales to validate published prices. Update parts pricing systems with new part information for PDC distributed items. Analyze new part add reports and calculate parts pricing for systems update.
  • Research and process pricing claims.
Cross-functional Support/Collaboration:
  • Support sales team in your specific region on concession and pricing support.
  • Develop quotes based on bill of materials and manufacturing costs. Coordinate cost information with manufacturing facilities and packagers to maintain current cost information.
Pricing Analytics:
  • Ability and drive to research and resolve root cause problems, will include support for pricing system and process projects to drive long term vision and strategic focus.
  • Understand supplier cost base levels including marketing unit PDC cost, Direct Ship Program cost and supplier independent aftermarket costs. Establish price quote based on product strategy and cost.
  • Coordinate with Pricing Strategy Analysts on pricing or process recommendations as needed.
8 Core competencies:
  • Thorough understanding of data analysis and interpretation.
  • Speed of execution / multi-tasking.
  • Basic technical understanding of parts function.
  • Thorough understanding of price and margin calculations.
  • Thorough understanding of parts sales distribution networks, vendor programs, and transaction processes.
  • Basic business and accounting principles.
  • Understand and meet the needs of customers and address the interest and concerns of all organization stockholders.
  • Thorough understanding of Microsoft Office Suite.
Critical Competencies:
  • Process Management
  • Organizing
  • Managing and Measuring Work
  • Technical Learning
  • Patience/Perserverance
  • Informing Written Communications.
  • Time Management
  • Customer Focus
Essential Educational and/or Experience:
  • Associate’s Degree in Business Administration, Finance, Accounting or equivalent 3-4 years’ experience in Parts Marketing, Planning, or Parts Sales Administration, Bachelor’s Degree preferred.
Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done. With Mack Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

Mack is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

Volvo Group North America is an Equal Opportunity Employer
E.O.E./M/F/Disability/Veteran

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