Field Service Engineer

We are looking for Field Service Engineer in Istanbul (Asian side of the city), Turkey in Renault Trucks.
If you are interested in our job opportunity, we are looking forward to receiving your resume.

Required qualifications are listed below:
  • Min. under graduation degree in engineering such as; Mechanical, Automotive Engineering,
  • Min. 3 years of experience in heavy duty aftermarket area or similar,
  • Very good command of English, both verbal and written,
  • Very good command of MS Office applications,
  • Ability to travel.

Job Description
  • To be the help desk for dealers’ network and customers, regarding complicated technical repair requests and warranty/goodwill requests,
  • To create, maintain and publish local service bulletins to the dealer network,
  • To increase the usage of technical communication systems such as Argus and QRS
  • To ensure the diagnostic tools used by the dealers are working properly and support dealers in case of an issue on the Techtool,
  • To improve customer satisfaction by following and providing new technical information to dealer,
  • To follow up and attend necessary trainings/meetings of the relevant departments like GTT and/or RTI and/or Volvo Group University,
  • To make periodical visits to dealers/customers,
  • To ensure the dealers are implementing the correct repair procedures and performing correct repairs by periodically visiting workshops,
  • To give feedback and to compile necessary reports to the required personnel,
  • To ensure the effective usage of goodwill budget by evaluating and inspecting the cases,
  • To support the sales team when needed.
At Renault Trucks we care about people since 1894. We design simple & efficient transport solutions that help customers and drivers accomplish their mission, and societies shape the future.

You will be part of passionate teams with a global, open and collaborative mind-set. You will experience a culture that empowers people.

Renault Trucks is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under brands such as Volvo, Mack, Eicher, Terex Trucks, Prevost, Nova Bus and Volvo Penta.

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