Service Advisor

The Main Purpose of the Job is to be a key-player to deliver the Customer Charter and achieve high customer satisfaction combined with optimized aftermarket profitability. Secure that the dealership is working according to GVS process in the phases “Planning”, “On Arrival” and “Dealer to customer and follow up”.

Reporting: This Position will report to the Service Manager.

Job Objectives:

  • Customer satisfaction and complain handling.
  • Planning the workshop utilization capacity.
  • Calculation & preparation for retail invoicing, internal invoicing and claim handling.
  • To open and process job cards for repairs, maintenance and service.
  • To Transfer all relevant information from job card to computer system accurately.
  • To close job cards and monitor work in progress.
  • To be the liaison person between the customer and Volvo.
  • To assist Technicians with VST’s & RST’s.
  • To assist with the Workshop administration duties.
  • To check and maintain maintenance parts store.
  • To assist with Health & Safety requirements of the branch.
  • To conduct regular checks on Company vehicles as per the company policy.


  • Grade 12 / N3.
  • Administration Diploma (an advantage).

Job Experience:

  • Customer Management.
  • Commercial/ Retail mindset.
  • Relating/Negotiating.
  • Planning & organization.
  • Flexible working hours.
  • Product knowledge.
  • Technical knowledge.
  • 2 year minimum strong administration in a workshop environment.

Key Competencies:

  • Good verbal and written communication skills.
  • Ability to plan and organise.
  • Good customer service skills.
  • Accuracy and attention to detail.
  • Ability to work under pressure.
  • Good Time management.
Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer.

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success. 

The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world’s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. Together we move the world we want to live in and help our customers keep their promises.

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