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Application Support Senior

Scope of responsibilities:
  • Providing technical support to CRM key users
  • User access management and support
  • Incident and problem management
  • Troubleshooting issues
  • Cooperation with Vendors
  • Coordination and execution of production deployments
  • Creation of instructions for Maintenance Team and business
  • Identifying defects, providing temporary workarounds
  • On daily basis monitoring of maintenance mailbox
  • Proactively checking logs and liaise with business users to solve issues.
  • Working according to deadlines and service agreements

Required Competencies:
  • Bachelor or Master’s degree in Computer Science or related
  • Experience in support and maintenance of business applications
  • Analytical thinking

Nice to have:
  • Knowledge of Microsoft Dynamics CRM
  • Understanding of C#, JScript, HTML
  • Knowledge of SharePoint
  • Understanding of cloud solutions
  • Experience in application management

Interpersonal Competences:
  • Excellent communication skills
  • Very good knowledge of English language
  • Team player
  • Self-reliance

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success. 
www.volvogroup.com/career. 

Group Digital & IT has the ambition to enable value creation at scale for the Volvo Group. Digital solutions are becoming more and more key in the industries, where we are operating. The solutions and emerging technologies, provided by Group Digital & IT, enable our customers and their customers to do more with less, better for others and best for the future.

We are 3,600 employees located in more than 30 countries, present at all major Volvo Group locations, and we are working in a completely global organization.

In Group Digital & IT we strive for something bigger, we are truly customer centric, and we collaborate with inclusion, together cross the Volvo Group. We learn to stay ahead, we are curious and eager to acquire new and deeper knowledge, both as individuals and as teams.

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