Service Centre Coordinator

Service Centre Coordinator
£27k to £32k dependent on experience,
Power BI/Office Automation experience : £35k+ dependent on experience
+ up to 5% Company Bonus

Hrs: Monday to Friday
0830hrs to 1700hrs/0900hrs to 1730hrs (3 week rota)
Rugby : Office Based

We have a great opportunity for an experienced Customer Service Professional to join us and for the right person, there is the option to be the digital champion for the Team.

Are you a team player who is passionate about solving problems as well as working proactively to prevent them from reoccurring? Are you curious about how digitalization can improve customer satisfaction and the service to our dealers? Do you have experience of Power BI, or in creating reports in digital platforms? If so then YOU might be our new colleague.

Who are we?

Service Market Logistics (SML) is part of Volvo Group Trucks Operations (GTO). We have 5,300 employees in more than 60 locations world-wide. Our job is to design, manage and optimize the Service Market supply chain for all Volvo Group brands. This includes making sure that spare parts are distributed from supplier through our warehouse to the dealers, ensuring availability of parts everywhere in the world. We make sure all logistics services are delivered with world class operational excellence. If you enjoy being in the centre of the action then our role as a Service Centre Coordinator may be the right position for you.

What do we do?

Our Team are responsible for the distribution of aftermarket products, from suppliers to our warehouses and all the way to the customer. The Service Centre Coordinator has responsibility to manage a portfolio of Dealers in various countries for Volvo Truck, Bus and Penta brand. In the daily business of our Dealers, timing is everything.

Your responsibilities in this role as a Service Centre Coordinator
  • Provide direct internal and external communication
  • Install processes and routines
  • Be an important stakeholder in projects
  • Solve problems and support dealers with non-standard questions
  • Work with a lean mindset to avoid reoccurring problems
  • Support development to improve End2End flows

Who are you?
You are someone who takes on a challenge with a positive mindset and a smile and are passionate about expanding your knowledge . You are able to communicate in a customer friendly way and you are a team player who can easily collaborate with other stakeholders ; you will have strong analytical skills in order to handle large amounts of data and the ability to understand and present data in an understandable manner . Ideally you will have a strong interest in office automation.

What Volvo Group can offer you:
  • Competitive basic salary
  • 25 days annual leave plus bank holidays increasing with length of service
  • Defined contribution pension scheme up to 7% of salary , matched by the Company (with death in service cover)
  • Employee Assistance Programme
  • Private Healthcare
  • Discount on new Volvo & Renault Cars
  • Ignition, salary sacrifice electric car scheme

Do you want to be a part of our journey? Then we are hoping to hear from you!

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success. 

A new era is here. Technologies such as big data, automation and artificial intelligence are changing the way we look at manufacturing and logistics. Volvo Group Trucks Operations is the organization responsible for truck manufacturing and logistics within the Volvo Group and is shaping future industries.

Volvo Group Trucks Operations encompasses all production of the Group’s engines and transmissions as well as the production of Volvo, Renault and Mack trucks. The organization is also responsible for spare parts supplies to the Group’s customers and for designing, operating and optimizing logistics and supply chains for all brands. Together, Volvo Group Trucks Operations represents 30,000 employees at 30 plants and 50 distribution centers across the globe. Our global industrial footprint offers an opportunity for an international career in a state-of-the-art industrial environment, in which continuous improvement is the foundation. Join our teams as well!

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Resan har startat! Du kommer att motta en bekräftelse via email så snart du har skickat din ansökan. Du kan fortsatt uppdatera din personliga profil genom att logga in på ditt konto. Det rekryterande teamet kommer nu att titta på din ansökan tillsammans med den rekryterande chefen. Utvalda kandidater kommer därefter att kontaktas med information om nästa steg.