GROUP MANAGER PRODUCT QUALITY GOTHENBURG ELECTRICAL/ELECTRONICS/VEHICLE CONNECTIVITY AND COMPLETE VEHICLEAre you a person that wants to make a difference every day? Do you have a passion for customer satisfaction and product improvements? Do you enjoy the challenge of working in global teams close to Product development, markets and customers? Then continue reading, for this might be the perfect job for you.
THIS IS USQuality is a core value for the Volvo Group and a prerequisite for Customer Satisfaction. We have saved a place for you in our great team of social, innovative and passionate colleagues focusing on the common goal of keeping our customer on the road. The team has the responsibility to lead the Quality journey with the ambition to safeguard the customer satisfaction by detecting and initiating all short-term quality improvements. Within the pre-study and issue detection area the team leads the work and performs pre-investigation of field quality issues, prioritize them and secure that appropriate corrective actions are taken together with the product owners. Managing the Detect, Analyze and Solve Customer Product Issues process, support with data analytics and have an overview of the complete quality situation is also responsibilities within the team.
THIS IS THE ROLEAs manager for Product Quality EEVC & CV you will hold a strategic and important role having the responsibility to lead and develop a team of Product Quality Leaders (PQL), Data Analysts and a Process Manager.
This means:- Identify and develop competencies and resources to monitor, develop and improve product quality
- Support prioritization of issues by ensuring that the processes and competences are in place to provide accurate descriptions and impacts of customer issues
- Contribute to communication on product quality and customer satisfaction within Volvo GTT and to all our stakeholders
- Identify and develop competencies and resources to support Product Quality Leaders with data analytics
- Support in developing, maintaining, and improving the Detect, Analyze and Solve Customer Product Issues process
- As a member of Q&CS Gothenburg management team, develop Q&CS products and services and support creating efficiency through improved flow
- Together with Business areas, GTO, GTP and GTT, ensure that the product quality targets are set and met as well as improve the way we work with quality and customer satisfaction
- Represent Q&CS in relevant process forums and Steering Committees
THIS IS WHAT WE OFFERYou will get a unique opportunity to rapidly complement your current line management expertise with a deep understanding of real life customer usage - and develop an extensive market knowledge and global network. We know that this will benefit you in whatever future direction you choose to go.
THIS IS YOUWe believe that you are an inspiring leader, passionate for the field of Quality and Customer Satisfaction. You embrace the field of data analytics as a future cornerstone in our daily work. You have a positive drive with a demonstrated ability to provide clear strategic and operational direction for a team working in a customer oriented and global environment. You create a learning culture, with a coaching approach where lean, agile and innovative ways of working are the foundation for our development. You are skilled in building effective teams and leading through networks and you have a well-developed ability to communicate efficiently. Acting with a clear sense of ownership and readily takes action on challenges is also skills you possess.
Required knowledge/experience- Minimum 3-5 years of senior line management
- Good knowledge about aftermarket
- Good knowledge of quality processes and tools
- Expertise within Electrical, Electronics and/or Vehicle Connectivity
- Good knowledge in Data Analytics
- Good understanding of the commercial vehicle industry and what drives customer satisfaction
- Master of Science degree or equivalent technical university degree
We are actively working to establish teams that will take maximum advantage of the strength inherent to differences in knowledge, experience, age, gender and nationality, among others.
We find that well balanced work teams increase group dynamics, creativity and new approaches to solutions.
Doesn’t this sound like an amazing opportunity? Send in your application already today, we’re looking forward to reviewing it.
Curious and have some questions? Give me a call -or meet me over a cup of coffee!
Helena Jergill, Director Q&CS Gothenburg, +46 31 323 16 08
Kindly note that due to GDPR, we will not accept applications via mail. Please use our career site.
