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Technical Analyst - Truck Monitoring Center

Introduction

Technical Dealer Support (TDS) is the first line support department for our markets and dealers globally. With a strong focus on technical enquiries, remote diagnostics and connected services, we ensure that our customers are offered a premium service and are helped in time. Using the latest technologies, we guarantee the improvement of internal processes and stay up-to-date with our service deliveries. We nurture intrapreneurship and personal development, offering plenty opportunities to grow within the organization.


This is us, your new colleagues

The Monitoring Center resides within the Volvo Trucks service market & retail organization and stands for a creative development hub of aftermarket services related to Remote Diagnostics and Big Data analytics, close to our customers. Perceived by many as a scale-up within the Services area, we nurture empowerment and enthusiasm as key ingredients for building customer success.

Get to know our department via this video.


Do you just love to…

Our goal is to deliver world-class vehicle uptime through connectivity and analytics.

  • You take the journey during the service development and develop together with the team monitoring models based on your technical vehicle expertise in conjunction with analytical insights.

  • You analyze data and based on remote diagnostics, communicate corrective actions to dealers, markets and customers.

  • You prevent and predict vehicle breakdowns by monitoring contracted vehicles and by proposing the best solution to the customer: remote software downloads, remote campaigns, service scheduling, component replacement etc.

  • You give regular feedback on the supported components towards quality and R&D organizations

Are you the one?
  • You have a deep technical background and a good understanding of contemporary trends in Connectivity, Telematics, Driver-Vehicle and Customer-Vehicle Interfaces.

  • You master applications as: SEWS, PHV, Configurator, Features Online, LDA, TechTool & Impact… SQL, Python, Qlik, are seen as an asset

  • You have a great interest in automotive technologies and connected services.

  • You are capable of making abstract interpretations of technical problems remotely.

  • You have good collaboration, communication and facilitation skills.

  • You are an enthusiastic team player with a can-do, start-up mentality.

  • You have a natural feel for continuous learning and personal involvement.


A perfect match
  • The opportunity to work in global and dynamic organization with highly skilled colleagues

  • A working environment that truly believes in customer success, trust, passion, performance and change

  • Regular opportunities for training and education to develop yourself continuously

  • Flexible working hours, extra days off, a company restaurant, initiatives concerning health and wellbeing

  • A competitive payment based on your experience & competences that will develop depending on your input and performance

  • Extralegal benefits like meal vouchers, health and group insurance, possibility for car and bicycle lease, and many more


Let’s do this!

Ever felt like joining a scale-up with a truly global scope, developing next-gen transport solutions for trucks, boats, buses, machines... then this is your moment!


The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands - Volvo, Volvo Penta, UD Trucks, Terex Trucks, SDLG, Renault Trucks, Prevost, Nova Bus, Mack, Eicher, Dongfeng Trucks and Arquus.


The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world’s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. Together we move the world we want to live in and help our customers keep their promises.

We want to get to know you

Application Process

Apply

The journey begins! An email confirmation will be sent as soon as you submit your application. After this, it is still possible to update your personal profile by login in to your account. The hiring team will review your application together with the hiring manager. Shortlisted candidates will be contacted with information about the following steps.

Testimonials

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