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Service Coordinator

The Service Coordinator facilitates achieving a balance between the complexities of service availability and the customer needs and timeline demands while maintaining company profitability.

Core Responsibilities:
  • Welcome customers or respond to customer phone requests
  • Refer customers to appropriate individuals or channels in order to guarantee efficiency and customer satisfaction,
  • Resolve problems,
  • Review and report inventory discrepancies,
  • Complete or support manpower billing,
  • Finalize work order processing and invoicing,
  • Distribute and keep technical information up-to-date, and
  • Train co-workers on various aspects of their work responsibilities or expertise, as requested
Required Competencies:
  • Safeguard organizational and personal information confidentiality;
  • Respect the policies, rules and values of the company;
  • Contribute to the attainment of company objectives through efficient use of resources
  • Foster teamwork and improved communications between sectors;
  • Develop personal professional skills;
  • Act as a worthy representative of Prevost
Minimum Education Required:
  • HS diploma or GED
  • One year vocational training or two year industry-related experience
  • Good communication skills
  • Proficiency in MS Office applications
  • Working knowledge of SAP preferred
  • Minimum Years of Experience Required
  • 3-5 years of customer service experience
Physical Requirements:
  • Sitting
  • Bending
  • Standing
  • Walking
  • Typing
  • Lifting up to 20lbs

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success. 
www.volvogroup.com/career. 

The transportation industry is transforming at a higher pace than ever before. Very much driven by electromobility, connectivity and digitalization, new business models and opportunities to create value for our customers and society are evolving. If you think this sounds exciting and want to be part of a company committed to take a leading position in this transformation, we have an opportunity for you!

Volvo Buses is one of the world’s leading bus manufacturers, with a strong focus on driving prosperity through transport solutions. The product range includes complete transport solutions, city buses, intercity buses and tourist coaches, as well as services in financing, vehicle servicing, diagnostics, productivity and traffic information. Volvo Buses is part of Volvo Group, one of the world’s leading manufacturers of trucks, buses and construction equipment as well as drive systems for marine and industrial applications.

Volvo Group North America is an Equal Opportunity Employer
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Application Process

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The journey begins! An email confirmation will be sent as soon as you submit your application. After this, it is still possible to update your personal profile by login in to your account. The hiring team will review your application together with the hiring manager. Shortlisted candidates will be contacted with information about the following steps.

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