Body Builder Support Representative

Are you someone who enjoys the important technical side of the business? If yes, please continue to read more to learn about this exciting opportunity within our Uptime and Customer Support organization.

We are excited to announce that we are hiring a Body Builder Support Representative at our Greensboro location. This role will be responsible to provide technical assistance to dealers, body builders, field personnel, and internal personnel - ensure excellence in bodybuilder support and coordination to enhance the brand’s position in key market segments. You will be responsible for all facets of chassis to body interface activities.

Your responsibilities in this role will include (but not limited to):
  • Provide guidance and technical support to Mack / Volvo personnel regarding all facets of body builder interface with special emphasis on maintaining product integrity in the marketplace.
  • Provide direction and support required to resolve body builder interface issues for body builders and dealers.
  • Provide field insight/interface to Product Reliability, Group Trucks Technology, and Product Development for development of long-term solutions to body builder issues.
  • Conduct investigations into customer issues crossing company departmental boundaries.
  • Monitor, gather, and provide recommendations for issues regarding product and technical support functions that affect quality, literature, tooling computer communications, etc. which need to be addressed.
  • Job will require some travel to body builder companies, dealers, and customers.
  • Input activities into case management system for tracking and reporting.
  • Provide warranty interpretation for dealers and aftermarket personnel to ensure repairs are completed to standard.
  • Provide and share knowledge to Technical Support as required.
  • Occasional travel could be required.
Critical Competencies:
  • Strong oral and written communication skills.
  • Business and Customer Focus
  • Ownership/Accountability
  • Problem Solving/Decision Making
  • Technical/Functional Expertise
  • Analytical Thinking
  • Concern for Order, Quality, and Accuracy
  • External & Internal Relationships/Networking
  • Lead with passion by valuing and respecting the opinions and ideas of others, show empathy and genuine care in all interactions, embrace diversity by engaging and including everyone at every level.
  • Perform with purpose by articulating clear goals and expectations through open, authentic, and frequent communication/feedback. Empowering the team to take decisions and recognize successes and learn from mistakes. Prioritize and deliver results that make a difference to our employees and our customers.
  • Transform with vision by looking for better ways and outcomes, embrace change and have a sustainability mindset
Who are you?
  • You hold a bachelor’s degree in Engineering or business-related discipline – this is preferred.
  • You could also have an Associate Degree in Diesel/Automotive Technology
  • You live in or are willing to relocate to the Greensboro, NC area

You will also have experience with the following to be the best candidate:
  • Automotive technical knowledge preferred in a combination with practical experience.
  • 3+ years’ experience in truck electronics or engine diagnostics.
  • Minimum 1 year of customer service experience.
  • Proficient in using Premium Tech Tool, VDA+, Software Configurator, SEWS, and any other systems related to the installation of equipment in the postproduction environment is preferred.
  • Having good product knowledge and end-user application knowledge is an added advantage
Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done. With Mack Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

Mack is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus and Volvo Penta.

Volvo Group North America is an Equal Opportunity Employer

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Application Process


The journey begins! An email confirmation will be sent as soon as you submit your application. After this, it is still possible to update your personal profile by login in to your account. The hiring team will review your application together with the hiring manager. Shortlisted candidates will be contacted with information about the following steps.