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Senior Warranty Segment Leader

Who we are:
Technical Analysis & Supplier Warranty Recovery (TA&SWR) is a key group within Group Trucks Technology’s (GTT) Quality & Customer Satisfaction (Q&CS). Through our work and cross-functional collaboration, TA&SWR contributes to warranty spend reduction for our customers and in our supply base, thereby directly contributing to the Group Trucks Brands and Business Areas’ profitability and customer success. Through the warranty recovery process, we create incentives to improve product quality, and, through regularly conducted warranty material analyses (WMA), support continuous quality improvement and reducing negative impact on our Customers. We are a global team of skilled professionals operating in Gothenburg (Sweden), Lyon (France), Greensboro and Hagerstown (U.S.A.), and Curitiba (Brazil).

Let us describe your new challenge:
Our core activities include confirming technical responsibility and financial liability of component failure modes through our WMA process, and negotiating costs and recovery with suppliers within our contractual frameworks. Our cross functional partners include, at all levels, Purchasing, Engineering, internal and external Legal Counsel, third party technical experts and Truck Brand’s Aftermarket organization.

As Senior Warranty Segment Leader, your focus will be to manage day-to-day supplier warranty recovery activities to improve supplier warranty performance through analysis and cost recovery, directly impacting Volvo's financial results. You will also lead complex negotiations with suppliers in two core areas:
1) Contract management supporting Group Truck Purchasing/Legal
2) Warranty recovery through objective data collected during the technical analysis activities.
We are looking for a driven and innovative individual with a strong aptitude for negotiations, interest and general knowledge in technology and technical & data analysis. The ability to communicate clear messages and data to internal and external stakeholders is a must. Other responsibilities entail:
  • Analyze warranty cases occurring at dealer network, based on Warranty Claims, dealer quality reports (DQR) and market quality reports (MQR).
  • Consolidate parts/components failure modes through cross functional work, by supporting and/or leading Warranty Material Analysis, requesting and reviewing technical reports.
  • Define technical ownership and development process root causes of failure modes considering project documentation: functional/technical specifications, risk analysis (e.g. FMEA), Product Application Agreement (PAA), Part handling reviews (PHR), development agreements etc.
  • Provide technical analysis feedback to Truck Brands’ in relation to warranty claim acceptance and/or repair process/instructions.
  • Represent GTT Warranty towards Project and cross functional teams. As expert in Volvo's Warranty process, you will support colleagues at Group Trucks Purchasing in contract negotiations with our suppliers.
Other competence & Experience we would wish for you to have:​​​​​​
  • MSc or MBA with interest in technology (alternatively BSc or BA with relevant experience)
  • General Interest in technology, in-depth knowledge in some technical areas or Truck application knowledge is a plus
  • Experience in working within Quality and in commercial negotiation
  • Legal and contractual understanding and associated impact on business decisions and negotiations
  • Knowledge of quality management and problem-solving tools in projects (e.g. FMEA, RTS, PAA, PHR) and quality root cause analysis tool (e.g. 8D, Ishikawa)
  • Legal and contractual understanding and associated impact on business decisions and negotiations
  • Team player and capacity to lead cross-functional teams
  • Ability to build trust and to work cross-functionally
  • Drive for results and self-starter, feels comfortable working autonomously, learn on the fly
  • Courage and integrity
The Senior Warranty Segment Leader reports to the Director Supplier Warranty Recovery Sweden
Location: The position is based in Göteborg, Sweden

For further information – please contact:

Ranjith Vinayak, Director, TA & SWR Sweden
Ranjith.vinayak.kumaravelu@volvo.com
Quality & Customer Satisfaction
Group Trucks Technology Complete Vehicle

Kindly note that due to GDPR, we will not accept applications via mail. Please use our career site.

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success. 
www.volvogroup.com/career. 

Volvo Group Trucks Technology provides Volvo Group Trucks and Business Area's with state-of-the-art research, cutting-edge engineering, product planning and purchasing services, as well as aftermarket product support. With Volvo Group Trucks Technology you will be part of a global and diverse team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win.

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