Breakdown Coordinator

Location Rugby (hybrid working pattern)
Salary £26,500 + Shift Allowance + Bonus

Volvo Action Service at Volvo Trucks takes care of our customers across Europe, by getting them back on the road, whenever they experience a breakdown of their vehicle. We follow up the status of the breakdowns and negotiate solutions to logistic and technical problems.

We strive for customer success, and take problem solving to the next level. Our European offices are located in Ghent (Belgium), Rugby (United Kingdom). Our colleagues come from all over the world, and we offer a 24/7 customer support, for more than 16 different languages.

We are currently looking for a Breakdown Coordinator, who is fluent in Italian and French/Spanish, to join the team at Rugby.

Can you read the following without having to use google translate?....

Sei appassionato di andare oltre per il cliente, ami le buone sfide e sei un ottimo comunicatore?

And can you read one of the two following statements?....

¿Le apasiona ir más allá por el cliente, le encantan los buenos desafíos y es un excelente comunicador?

Êtes-vous passionné par le dépassement de soi pour le client, aimez les bons défis et êtes un excellent communicateur?

If the above sounds like you, then our team in Volvo Action Services could be the place for you .

In return we can offer you:
  • 50% Hybrid Working
  • Pension and life Assurance
  • Medical Insurance provided by Bupa
  • 25 days holiday rising to 30 days with length of service, plus bank holidays.
  • Employee Assistance Programme (wellness, mindfulness & counselling)
  • Discounts on shopping vouchers, cinema tickets & Holiday and Travel.

The training period (approx. 4 weeks) will be 100% office based. Once fully trained you will be able to a 50% flexibility from home and 50% in the office.

We operate between the hours of 6am and 11pm and work on a 4 week rotation of early or afternoon shifts, Mon-Fri only.

Shift Pattern:

Week 1 06:00-14:30
Week 2 14:30-23:00
Week 3 07:00-15:30
Week 4 14:00-22:30

If you would like to be part of our talented, fantastic team of highly motivated co-ordinators, then apply today!

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success. 

A new era is here. Technologies such as big data, automation and artificial intelligence are changing the way we look at manufacturing and logistics. Volvo Group Trucks Operations is the organization responsible for truck manufacturing and logistics within the Volvo Group and is shaping future industries.

Volvo Group Trucks Operations encompasses all production of the Group’s engines and transmissions as well as the production of Volvo, Renault and Mack trucks. The organization is also responsible for spare parts supplies to the Group’s customers and for designing, operating and optimizing logistics and supply chains for all brands. Together, Volvo Group Trucks Operations represents 30,000 employees at 30 plants and 50 distribution centers across the globe. Our global industrial footprint offers an opportunity for an international career in a state-of-the-art industrial environment, in which continuous improvement is the foundation. Join our teams as well!

We want to get to know you

Application Process


The journey begins! An email confirmation will be sent as soon as you submit your application. After this, it is still possible to update your personal profile by login in to your account. The hiring team will review your application together with the hiring manager. Shortlisted candidates will be contacted with information about the following steps.