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Application Support IT (H/F)

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About Volvo / Who are we?
The Volvo Group culture is defined by a set of five carefully chosen values- Customer success, Trust, Passion, Change, and Performance. These values guide our day-to-day behavior and drive our decision-making at all levels of the organization. They express our shared beliefs across countries and entities to form the basis for a high-performing culture that can help maximize the full potential of the organization. Our company values help guide us on that journey.

Role mission & context
You will join one of our System Analysis chapters as an Application Support. Missions of chapters are to drive excellence in specific competence areas, including best and next market practices, framework, and tools in addition to growing internal talents.

As an application Support, your job is to handle the level 2 support job which has high competence and is specialized in the corresponding systems. The teams receive incidents & service requests, primarily from Dealer Support Center and various other support teams across the globe. You will be supporting multiple applications across all the Volvo brands. You will be able to analyze, collaborate or resolve issues raised.

Key Responsibilities
  • Actively manage the tickets raised.
  • Diagnose and resolve where possible. Match solutions in Support Knowledge Base.
  • Constructive feedback to the DCS Front Desks. Create articles in Support Knowledge Base.
  • For cases escalated to 3rd Line Support Team (Maintenance Team), actively follow up the case and its progress
  • Provide on-Call Support during non-working hours on rotation.
  • Implement continuous improvement activities and secure SLA.
  • Support users by explaining system capabilities, handling questions and solving incidents
  • Analyze user problems in areas of responsibility and support business users with efficient usage of the systems
  • Identify actual and potential software problems and provide analysis to the maintenance team according to Incident Management principles
  • Follow recommended Ways of Working with Incident & Knowledge Management systems for reporting and tracking
  • Monitor application performance and implement optimizations in order to minimize outages.
  • Propose changes and improvement activities that make the application more efficient and/or reduce operation or maintenance cost
  • Participate and contribute to planning of application maintenance and enhancement activities
  • Identify scope of automation in repetitive tasks
  • Contribute actively to relevant D&IT communities and bodies with respect to process improvements & best practice sharing
Required competencies & experience:
  • You have a Master degree in IT or similar with strong IT knowledges and minimum 3 years of experience in a similar position.
  • Excellent communication and presentation Skills (FR/EN)
  • Ability to communicate across a broad range of people
  • Proficient in ITIL process.
  • Previous work experience in runtime area could be an added advantage.
  • Good to have the Knowledge of MS SQL, ITIL, SDLC, Agile Scrum
  • Additional Requirement
  • Application Support team member may need act as a Shift responsible within the team.
  • Team Collaboration – Very good Team Player
  • Challenging, Willing to learn, Ambitious, Enthusiastic, Knowledge Sharing
  • Actively improves the skills of others through training /coaching /mentoring
We can offer
You get an opportunity to work together with highly skilled colleagues in an exciting, global environment which provides opportunities to develop both professionally and personally. You will be a key player in the DIGITAL DELIVERY area. You will work in close collaboration with various stakeholders inside as well as outside IT services, delivering cutting edge services in line with the Volvo Group Strategy.

At Volvo Group we are actively working to establish teams that will take maximum advantage of the strengths inherent in differences in knowledge, experience, age, gender, nationality etc.

Did you know? For many years, as a “disability friendly” company, Renault Trucks SAS  has been committed to including people with disabilities in our professional environment.  

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success. 
www.volvogroup.com/career. 

Group Digital & IT has the ambition to enable value creation at scale for the Volvo Group. Digital solutions are becoming more and more key in the industries, where we are operating. The solutions and emerging technologies, provided by Group Digital & IT, enable our customers and their customers to do more with less, better for others and best for the future.

We are 3,600 employees located in more than 30 countries, present at all major Volvo Group locations, and we are working in a completely global organization.

In Group Digital & IT we strive for something bigger, we are truly customer centric, and we collaborate with inclusion, together cross the Volvo Group. We learn to stay ahead, we are curious and eager to acquire new and deeper knowledge, both as individuals and as teams.

We want to get to know you

APPLICATION PROCESS

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The journey begins! An email confirmation will be sent as soon as you submit your application. After this, it is still possible to update your personal profile by login in to your account. The hiring team will review your application together with the hiring manager. Shortlisted candidates will be contacted with information about the following steps.

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