Solution Engineer for 3rd Line Application support team

Join our Team – Manufacturing Produce!
Do you have a great interest in technology, enjoy troubleshooting and puzzle solving in complex IT deliveries – then you have a great opportunity to join our team now!

We are a team located in Skövde dedicated to global deliveries and IT solutions in the manufacturing area in the Volvo Group. In daytime support team (ARC) we manage the 3rd line runtime and support for production critical applications in more than 20 factories around the globe. Our IT delivery specializes on globally appointed MES IT solutions within the Volvo Group and you will work primarily at our office in Skövde together with 4 team member to provide the best possible runtime and support.

Solution Engineer for daytime runtime & support team
As Solution Engineer you will work with 3rd line support for in-house Volvo applications like the ECS portfolio and FCS and you will have interactions with our users globally to provide a high-quality delivery with minimal production disturbances. You will have opportunities to influence our way or working and drive continuous improvements and actions in the IT transformation journey together with the team and we will provide a great place for you to both work and grow.

In this role, you will be a key member a team of ~4 people focusing on incident and problem management and you will also be a part of a bigger team of 10-15 people with a focus on IT systems for manufacturing follow-up, traceability data, maintenance, and remanufacturing.

  • Act on IT incidents and request:
- Troubleshooting in log files
- Edit data in databases
- Restart application services
- Teach end-users how and when to use complex end-user functions
  • Cooperate with in-house developers to find root causes and recommend bug fixes
  • Work together with other IT and business functions to prevent reoccurring incident

Minimum 3 years of IT experience, preferably in a global context.
  • Previous knowledge about runtime and support Volvo Group Manufacturing applications is highly valued
  • Relevant experiences and knowledge of incident and problem management
  • Good ability to communicate and work in teams
  • Fluent English in written and spoken form
  • Relevant university degree
  • Experience in working in a multi-cultural environment
  • Swedish work permit
  • Fluent Swedish in written and spoken form (additional languages are also a plus)

Technical qualifications
  • SQL Server
  • Windows Server
  • ServiceNow
  • C# .NET (not essential)

For further information, please contact:
Hiring Manager: Daniel Lindfors, Delivery Manager, Volvo Group IT, +46 500 52 32 19
HR Business partner: Nina Johansson, HR Business Partner, +46 31 322 82 48

Union representatives
Union representative Akademikerna, Christian Blåberg, +46 500 52 32 56
Unionen, Oskar Feretti, +46 31 308 77 33

Kindly note that due to GDPR, we will not accept applications via mail. Please use our career site.

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success. 

Volvo Group IT manages the Group’s overall IT strategies and plans and has the end-to-end responsibility for all development, delivery, support of IT solution and services for the Volvo Group.

We are more than 6000 people based in 36 countries working in a completely global organization. We are a team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win.