Salesforce / Pardot Administrator

This role will be responsible for the Group Truck North America (GTNA) implementation of Account Engagement (formally Pardot), including the implementation and support of multiple Business Units, the Salesforce Connector and access synced from Sales Cloud. Additional responsibilities will include training and supporting the Business Units to ensure successful/accurate data sync, creation of landing pages, forms email templates and campaigns. This role will closely work with current Salesforce administration/development team and business stakeholders to ensure Account Engagement data and its processes map with our salesforce outcomes. This position will be responsible for helping to design and implement marketing automation solutions, as well as documenting the process for current setup.

In this role you’ll interact with Architects, stakeholders, and global teams to ensure that business needs are fulfilled – both related to one-time and run-time deliveries. You will have great opportunities to influence our way of working and drive continuous improvements together with the teams. For this position we put a high focus on interpersonal skills and attitude. You are passionate about people, customer value and technology. You have a proven record of the ability to make decisions and create strong networks.

In this role you will be reporting to the Salesforce Chapter Lead supporting the Digital Delivery Area for Commercial Solutions North America.

Location: This role will require an onsite availability for our Greensboro, NC location.

Core Responsibilities
  • Strong Account Engagement Administration
  • Trains and supports marketing teams on their use of Account Engagement and Salesforce.
  • Lead flow automations, strategic program design to meet the marketing goals and business objectives, systems optimization, data hygiene standards, and internal process documentation
  • Building emails, forms, landing pages and reporting in Pardot
  • Campaign/Communication Coordination (Analysis and Reporting)
  • Segmentation and List Management Support
  • Delivering projects using Agile based methodology
Required Competencies
  • Experience with Salesforce Sales Cloud and Account Engagement, including an in-depth understanding of the relationship between Visitors, Prospects, Leads, Contacts, Accounts, Campaigns, Campaign Members and Activities
  • Demonstrated ability to meet deadlines, handle simultaneous requests, and manage laterally and upwards
  • Ability to research and interpret technical documentation such as release manuals and install guides
  • Advanced understanding of the interworking between Account Engagement and Sales Cloud, security, and permission sets
  • Creative and analytical thinker with problem-solving skills
  • Excellent computer skills in a Microsoft Windows environment.
  • Effective verbal, written communication skills and relationship building skills.
  • Excellent interpersonal and coaching skills.
  • Ability to work with various departments and foster teamwork.
  • Ability to work independently with minimal supervision.
  • Demonstrate resourcefulness and initiative in dealing with daily assumptions.
  • Balanced understanding of long-term and short-term perspectives.

Education Required

BS/BA degree, or the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.

Experience Required
  • 2-3 years of Account Engagement/marketing admin experience
  • Multiple years of experience in B2B Marketing
  • Additional years of experience as a Salesforce user/admin is appreciated
  • Proven ability to design and implement new processes and facilitate user adoption
  • Strong understanding of best practices and functionality
  • Previous experience working in an agile environment
  • Performs well in high-pressure, fast paced environment – both independently and as a team member
  • Experience working in a matrix organization
  • Ability to work in a team environment, manage multiple clients, and provide consultative skills throughout the process
  • Ideal candidate will be highly motivated with a strong sense of urgency

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success. 

Group Digital & IT has the ambition to enable value creation at scale for the Volvo Group. Digital solutions are becoming more and more key in the industries, where we are operating. The solutions and emerging technologies, provided by Group Digital & IT, enable our customers and their customers to do more with less, better for others and best for the future.

We are 3,600 employees located in more than 30 countries, present at all major Volvo Group locations, and we are working in a completely global organization.

In Group Digital & IT we strive for something bigger, we are truly customer centric, and we collaborate with inclusion, together cross the Volvo Group. We learn to stay ahead, we are curious and eager to acquire new and deeper knowledge, both as individuals and as teams.

Volvo Group North America is an Equal Opportunity Employer

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