An excellent opportunity is now available to join the newest addition to the Renault Truck Commercials Network - RTC in Faversham, Kent
This is an excellent opportunity for an experienced main dealer HGV Team Leader/Supervisor to join our RTC Kent Dealership. Working closely with the team in order to create high levels of morale and focus to ensure that work is completed in a timely manner and with excellence in quality. Effective communication with the Service Manager and CSR to ensure that technicians have valid job specifications and time budget prior to work commencing. Ensuring that customer expectations are managed at all times by working with each stage of the service process. Maximising the shifts performance through effective problem solving, coaching & development
- Paying to £17.75 pr hr
- Early Shift 06:00 - 14:30 | Late Shift 13:30 - 22:00
- Alternate Saturday's 08.00-16.00
- Extra payments for Saturday mornings, Standby and Call Out
- Supervise a team of technicians ensuring that work is carried out as efficiently as possible
- To ensure that you and your team are following the Service Process Maps
- Proactively select and develop lead/master technician to be able to stand in for specified supervisory tasks during times of peak activity.
- Agree resource plans with Workshop Controller (and actions to handle peaks in workload) and anticipate resourcing issues in advance
- Ensure technicians are fully briefed on job requirements and budgets per up-front job specifications
- Manage workshop work-in-progress versus job specification time budgets and provide timely updates on progress to CSR (or customer when out of hours
- Manage job issues / problems in real time to control the quality of the repair and minimise variances versus budgets
- Provide diagnostic and technical assistance to technicians to speed fault diagnosis and accurately specify repair solutions
- Ensure time recording procedures are complied with including correct use of X codes as per productivity policy
- Ensure timely hand over of completed, fully specified jobs to CSR for invoicing
- Carry out effective shift hand over including any outstanding repair order & customer issues
- Significant experience of working as a Dealership Technician/Team Leader within the Commercial vehicle industry
- Good knowledge of VOSA requirements and MOT testers manual.
- An understanding of Operators Licence Laws and Regulations
- Warranty & Contract scope & procedures
- The application of Standard Times
- Knowledge of workshop KPI’s
- An in-depth understanding of the Service Process stages relevant to the role
- An appreciation of our customers, the environment in which they operate and the direct impact we can have on their business
- Technical product knowledge
- City and Guilds, NVQ 3 or equivalent in Commercial Vehicle Technology
- To be able to manage and motivate a team of technicians in their daily activities
- To be able to coach and provide support and guidance to your team of technicians.
- To be able to effectively communicate at all levels both written and verbally
- To have questioning, listening & information gathering skills
- To be able to work in an organised & methodical manner ensuring that all daily tasks are completed
- To be able to modify your approach in specific circumstances to ensure a positive outcome
- To be able to understand & analyse technical issues & propose appropriate solutions
- To be able to delegate work to the appropriate personnel
- To be able to operate GDS and Impact systems, specific to the process stages
- Basic knowledge of Microsoft Outlook
- 25 days rising with service.
- Pension scheme
- Healthcare Scheme
- Employee discounts across retailers, cinemas, ++++
- Cycle to work scheme
- Discount on Renault and Volvo cars
- Assistance in gaining a Class 1 & 2 Licence if applicable
Renault Truck Commercials is an Equal Opportunities Employer
You will be part of passionate teams with a global, open and collaborative mind-set. You will experience a culture that empowers people.
Renault Trucks is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under brands such as Volvo, Mack, Eicher, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.
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