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CUSTOMER SERVICE MANAGER

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Role:
The core purpose of the customer support team is to provide resource and support services to customers, throughout the entire life of their Nova Bus fleet. Customer Service Managers are committed to developing and maintaining excellent professional relations with our partners, building long-term relationship with their assigned territory customers and ensuring their continued satisfaction by providing outstanding, reliable service.

Responsibilities:
  • Develop relationships with customers
  • Provide technical support for various Nova Bus models
  • Act as liaison with Nova Bus internal teams to resolve customer issues
  • Take an active part in different customers meetings
  • Support the warranty process
  • Analyze warranty to support different strategy to eliminate fleet failure
  • Find viable solutions to ensure customer satisfaction
  • Manage bus delivery acceptance
  • Capacity to track multiple issues at the same time
  • Capacity to track multiple task within the same time and close open issues.
Education and experience:
  • High School Diploma
  • 3 to 5 years of relevant experience in mechanical/technical work.
Knowledge and skills:
  • Drawing interpretation
  • Independence and being resourceful
  • Excellent interpersonal, communication, management and leadership skills
  • Knowledge of the Microsoft Office suite
  • Travel required

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success. 
www.volvogroup.com/career. 

Nova Bus, part of the Volvo Group, is one of North America’s largest providers of sustainable transit solutions.

Our team of more than 1,500 employees in three factories (Saint-Eustache and Saint-François-du-Lac in Quebec and Plattsburgh in the New York State) works in partnership with some of the largest public transit companies in Canada and in the USA.

Are you looking for a new challenge with social, economic and environmental implications? Do you want to boost your career and make a difference?

Help electrify transportation by joining the team!

Volvo Group North America is an Equal Opportunity Employer


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