Senior Service Advisor

Senior Customer Service Representative – Felixstowe
Renault Truck Commercials' prestigious Felixstowe Dealership is looking for an excellent Senior Vehicle Dealership experienced Service Advisor to provide a service to customers that will promote the profitable sale of Workshop Services and Products.

Working 42.5 hours Mon-Fri with 1 in 3 Saturday mornings (6 hours)
up to £14.10 pr hr basic dependent on truck dealership experience

An exciting opportunity has arisen for a Senior CSR to work alongside our experienced team front of house. This role requires you to handle all aspects of our service to Customers, which includes bookings, call backs, updates and how our systems work. This will require good communication and liaison skills, an organised disposition and a good memory as this is a fast-paced environment. You will be joining the global brand of Renault Trucks, part of the Volvo Group.

Overview of the role:
  • To be the first line contact for customers. To identify service parts requirements and assist in preparing the necessary depot actions to meet those customer requirements.
  • To carry out the Service Department’s invoicing and administration systems efficiently.
  • To greet customers in a courteous manner, interpret their requirements and complete the necessary paperwork to enable work to be undertaken.
  • To inform customers of completion times and payment methods.
  • To contact customers to inform them of any additional work required and issue accurate quotations to gain the necessary authority to complete the work.
  • To ensure all customer complaints are courteously and efficiently handled and processed.
  • To assist the Dealer Point Manager in invoice query resolution and debt recovery.
  • To have regard for any quality controls operated within the Service Department.
  • To assist in the management and arrangement of customer vehicle workshop bookings for inspections, servicing and repairs.
  • To ensure customer satisfaction at all times through delivery of the company’s ‘customer commitments’.
  • To provide excellent service and ensure quality in response to customer requirements.
  • To assist in capturing vehicle recall campaigns and customer care measures.
  • Effectively plan activity levels to include regular account maintenance visits and target account visits.
  • Review CSS and complaint data with Depot Manager and department heads; agree action plans to address shortfalls.
  • Work with the Workshop to develop service contract opportunities.
  • Maintain and Report on vehicle parc data.
Key Skills / Competencies:
  • Previous HGV dealership experience preferred
  • Good communication skills, both written and oral.
  • Excellent IT knowledge, although training will be given on our in-house systems
  • Confidence
  • Upselling skills
  • Customer focus
  • 25 days holiday and rising with service
  • Matched Contributory Pension Scheme to 5%
  • Cash Back Health Scheme
  • Employee discounts across Retailers, Services, Cinema's

Renault Truck Commercials is an Equal Opportunity Employer

At Renault Trucks we care about people since 1894. We design simple & efficient transport solutions that help customers and drivers accomplish their mission, and societies shape the future.

You will be part of passionate teams with a global, open and collaborative mind-set. You will experience a culture that empowers people.

Renault Trucks is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under brands such as Volvo, Mack, UD Trucks, Eicher, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

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