Technical Customer Support Coordinator

Your task is to understand the customer’s questions and needs in their native language, and
operate as a translator and communicator between customer and technician,
You will assist the technical support engineers by collecting, registering and conveying essential information required for solving the problem. You will also update the customers on the status of their case .
You will be translating the information from German into English and the other way around.
Profile:
•Customer-oriented with good spoken and written communication skills.
•You have good collaboration, communication and facilitation skills.
•Efficient knowledge of basic computer applications.
•Profound knowledge of English and German
Hiring manager: Deborah De Moor
HRBP: Emma Parry
SG 2

About Us

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world’s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

We want to get to know you

Application Process

Apply

An email confirmation will be sent as soon as you submit your application. After this, it is still possible to update your personal profile.

Interview

If selected for an interview, you will be contacted with information about the following process steps: second interview, assessments and references.

Selection

All candidates will be notified when a final candidate is selected for the job. You can choose for us to keep your resume in our database and activate a search agent that will look for other jobs that match your profile.

Introduction

When you begin your employment, you will receive an introduction to help you quickly become part of the team and start working with your tasks in the best possible way.

Testimonials

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