Mack Improves Refuse Customer's Uptime With Mack® Over The Air (OTA)5/9/17
Mack made the announcement during WasteExpo 2017 at the Ernest N. Morial Convention Center, New Orleans, Louisiana.
“Mack refuse customers can plan for software updates and schedule them when it’s most convenient,” said David Pardue, vice president of connected vehicles and uptime services for Mack Trucks. “Refuse applications demand real-time service and support because they have to be up and running and on time. Mack OTA is the next step in our uptime journey.”
Mack OTA will be available on 2018 Mack LR models equipped with a Mack engine with the availability of GuardDog® Connect beginning in Q3 2017. Mack OTA for the TerraPro and Granite models is also planned for later in 2017.
Software updates for powertrain components and for vehicle parameters like road speed limits are available through Mack OTA.
Mack OTA capitalizes on fully integrated Mack GuardDog Connect telematics hardware to deliver the software updates directly to customers with minimal interruption to their operations.
GuardDog Connect comes standard on every Mack model equipped with a Mack engine and provides proactive monitoring and repair planning, enabling real-time diagnosis of issues, scheduling of repairs and confirmation that needed parts are in stock and ready to install. Combined with Mack ASIST and Mack’s live OneCall™ uptime agents, GuardDog Connect delivers the right mix of people and technology to provide decision-critical information to maximize customer uptime.
Mack’s uptime functions are based at the Mack Uptime Center, a 123,000 square-foot facility that houses personnel from every customer support function. Through the latest telematics, communications and case management tools, the Uptime Center allows Mack uptime agents to work through cross-functional teams and address customer needs quickly and efficiently.
For more information, please visit your local Mack dealer or Mack booth 2526 May 9-11, 2017, at the Ernest N. Morial Convention Center, New Orleans, Louisiana.
Dedicated to durability, reliability and meeting the needs of customers, Mack Trucks has provided purpose-built transportation solutions for more than a century. Today, Mack is one of North America's largest producers of heavy-duty trucks, and Mack® trucks are sold and serviced through an extensive distribution network in more than 45 countries. Mack trucks, diesel engines and transmissions sold in North America are assembled in the United States. Mack manufacturing locations are certified to the internationally recognized ISO 9001 standard for quality, ISO 14001 standard for environmental management systems and OHSAS 18001 standard for health and safety management systems. Mack is also a proud sponsor of Share the Road, an American Trucking Associations' public information campaign aimed at enhancing the safety of our nation's roadways.
Mack Trucks is part of the Volvo Group, one of the world's leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, with its headquarters in Gothenburg, Sweden, employs about 95,000 people, has production facilities in 18 countries and sells its products in more than 190 markets. In 2016, the Volvo Group's net sales amounted to about $33 billion. The Volvo Group is a publicly- held company. Volvo shares are listed on Nasdaq Stockholm.
For more information about Mack, visit our website at www.macktrucks.com