Mack scores top customer satisfaction ranking for dealer service

Mack Trucks, Inc. ranked highest in customer satisfaction for dealer service, according to the J.D. Power and Associates 2008 Heavy-Duty Truck Customer Satisfaction StudySM.
Mack improved its study performance by 36 points over its 2007 ranking and rated significantly better than the industry average. Mack’s results were especially strong in the categories of service initiation, service delivery, and service advisor factors.  

“This is an outstanding compliment to all of Mack’s dealers, and to the organization which supports them,” said Dennis Slagle, Mack president and CEO. “Mack customers have demanded superior service for 108 years and our reputation reflects how well we have met or exceeded customer expectations. Our leading customer satisfaction ranking is a solid demonstration of the efforts and resources our dealers and the Mack organization have invested over the last several years to strengthen and enhance our distribution system.

“Great trucks deserve great dealers, dealers who provide great service and support, and that’s what we’re delivering, as demonstrated by this result,” Slagle said.

About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services firm operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on boat ratings, car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

About Mack Trucks
Dedicated to quality, reliability, and total customer satisfaction, Mack Trucks, Inc. has provided its customers with innovative transportation solutions for more than a century. Today, Mack is one of North America's largest producers of heavy-duty trucks, and MACK® vehicles are sold and serviced in more than 45 countries worldwide. All Mack manufacturing locations are certified to the internationally recognized ISO 9001 standard for quality and ISO 14001 standard for environmental management systems. Mack is also a proud sponsor of Share the Road, an American Trucking Associations' public information campaign aimed at enhancing the safety of our nation's roadways.

Mack is a member of the Volvo Group, one of the world's leading manufacturers of trucks, buses and construction equipment, drive systems for marine and industrial applications, aerospace components and services, and is the world's leading producer of heavy-diesel engines (9-16 liter).  The Group also provides complete solutions for financing and service.  The Volvo Group, which employs about 100,000 people, has production facilities in 19 countries and sells its products in more than 180 markets.  Annual sales of the Volvo Group amount to over $42 billion. The Volvo Group is a publicly held company headquartered in Gothenburg, Sweden. Volvo Shares are listed on OMX Nordic Exchange Stockholm and are traded OTC in the U.S.

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