The annual award honors each dealership’s entire organization and its employees for overall accomplishment and performance. Selection criteria for the annual award includes outstanding performance in new truck and parts sales, growth in market share, penetration of Volvo engines, customer satisfaction index, and investment in facilities.
General Truck Sales of Muncie, Indiana was named the U.S. Dealer of the Year for 2010. Steve Bassett has been dealer principal for 21 years. His father Larry purchased General Truck Sales in 1974. The dealership currently has 47 employees and offers customers sales of new and used trucks, full parts and service departments, a paint and body shop, contract maintenance, and full-service lease and rental operations.
Expressway Trucks of Waterloo, Ontario was named the Canada Dealer of the Year for 2010. Since acquiring the Waterloo dealership in 1999, Dealer Principal Scott Lawson has grown Expressway Trucks into a new and used sales and service location with 24 mechanical bays.
“There's no question that General Truck Sales and Expressway Trucks have done an outstanding job in achieving excellence while representing the values of the Volvo brand,” said Ron Huibers, senior vice president - sales & marketing. “Through a strong focus on providing support to help maximize uptime, both dealerships have truly exemplified the excellent quality and service that customers have come to expect from Volvo Trucks.”
Volvo Trucks North America’s operations and products are guided by the company’s three core values: Quality, Safety and Environmental Care. The Volvo VN and VHD trucks are assembled in the United States at the New River Valley Plant in Dublin, Virginia, while Volvo engines for North America are assembled in Hagerstown, Maryland. Both plants are certified to ISO14001 environmental and ISO9001 quality standards.
Volvo Trucks North America is part of the Volvo Group, one of the world's leading manufacturers of trucks, buses and construction equipment, drive systems for marine and industrial applications, aerospace components and services, and one of the world's leading producers of heavy-diesel engines (9-16 liter). The Group also provides complete solutions for financing and service. The Volvo Group, which employs more than 90,000 people, has production facilities in 19 countries and sells their products in more than 180 markets. Volvo Group sales for 2010 amounted to $36.7 billion. The Volvo Group is a publicly-held company headquartered in Gothenburg, Sweden. Volvo Shares are listed on Nasdaq OMX Nordic Exchange and are traded OTC in the U.S.
April 21, 2011