Volvo Trucks Training Programs Recognized for Quality with CASE Accreditation

The National Institute for Automotive Service Excellence (ASE) recently awarded Continuing Automotive Service Education (CASE) accreditation to Volvo Trucks Academy, the training arm of Volvo Trucks in North America. CASE accreditation helps ensure high-quality training programs, which ultimately improve a retail dealer’s ability to provide exceptional customer service and support. The voluntary accreditation program reviews a training provider’s programs against established industry standards, ensuring that the continuing education training adheres to best practices.

“CASE accreditation drives continuous improvement of our instructional program and differentiates us within the heavy-duty truck industry,” said Göran Nyberg, president, Volvo Trucks North American Sales & Marketing. “Exceptional training is vitally important for the success of our dealer network and drives a greater value of ownership for our customers. Accreditation also validates the quality of training we provide to customers who operate their own service networks.”

“Penske has high standards for truck fleet maintenance training programs and we have strongly supported CASE accreditation in our internal certification training program for several years,” said Bill Jacobelli, Senior Vice President of Maintenance at Penske Truck Leasing. “We commend Volvo on their achievement and their shared commitment to following industry standards for sound instructional development of fleet maintenance technicians.”

Volvo Trucks Academy provides dealership sales, parts, service, technician and driver training programs through online e-learning and instructor-led classes held at six locations throughout the United States and Canada. Additionally, technician and driver training programs are offered exclusively to Volvo customers. Volvo Trucks Academy delivered more than 5,800 instructor-led training courses and nearly 110,000 e-learning courses to Volvo dealerships and Volvo customers in 2013. 

ASE is a non-profit organization established to improve the competence of automotive service technicians through voluntary testing and certification. Recognizing the need for ongoing training of experienced service technicians to keep up with increasingly complex technology, ASE established CASE Accreditation as a voluntary certification program for training providers that offer continuing education to working service technicians.

“CASE-endorsed professional development and continuing education is a valuable component in our ongoing efforts to address the well-publicized shortage of heavy-duty service technicians,” said Nyberg.

Volvo Trucks continues to invest in developing new technicians and fostering the knowledge and skills of aspiring Volvo master technicians. Through its partnership with WyoTech, students in the institution’s Diesel Advanced Technology Education program receive training tailored specifically for Volvo chassis, powertrain, emissions, electronics and electrical systems in preparation for an entry-level position servicing and repairing Volvo trucks.

Volvo’s VistaTech certification program provides technicians with the opportunity to complete instructor-led and web-based training courses to develop their skills and attain advanced certification levels as they work toward becoming a Volvo master technician. The VistaTech certification program is a proven tool for helping technicians further their careers and increase the number of Volvo master technicians in the Volvo Trucks dealer network.

Vovlo Trucks Academy
Volvo Trucks Academy received Continuing Automotive Service Education accreditation from the National Society of Automotive Service Excellence.

Volvo Trucks North America’s operations and products are guided by the company’s three core values: Quality, Safety and Environmental Care. The Volvo VNM, VNL, VNX, VHD and VAH trucks are assembled in the United States at the New River Valley Plant in Dublin, Virginia, while Volvo engines for North America are assembled in Hagerstown, Maryland. The New River Valley Plant is certified to ISO50001 energy standards. Both plants are certified to ISO14001 environmental and ISO9001 quality standards.

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, which employs about 110,000 people, has production facilities in 18 countries and sells its products in more than 190 markets. In 2013, the Volvo Group’s sales amounted to $41.5 billion. The Volvo Group is a publicly-held company headquartered in Gothenburg, Sweden. Volvo shares are listed on OMX Nordic Exchange Stockholm and are traded OTC in the U.S. For more information, please visit or if you are using your mobile phone.

August 19, 2014