Available now, the one-stop online solution gives Mack truck owners a more efficient service and support option to help improve uptime. Registering for PartsASIST and transitioning from the current Mack SELECT Part Store will allow for quick and confident parts selection from the Mack Trucks dealer network in the U.S. and Canada as dealers join the program throughout 2021.
“The robust tools in the PartsASIST platform provide Mack owners with unprecedented remote access to parts ordering, fulfilment and management, bringing greater speed and efficiency to maintenance and repairs to help increase uptime,” said Gordon Lindsay, Mack Trucks product marketing manager – aftermarket. “Available 24/7, the PartsASIST platform provides advanced features to improve efficiency and simplify asset management for fleet managers and dealer service managers alike.”
Knowing that fleets and dealers often identify trucks differently, whether by VIN or fleet unit number, the new PartsASIST platform connects fleet unit numbers to individual VINs, resulting in quicker and easier tracking and documentation.
Integration of Mack’s Genuine Parts and All Makes catalogs simplifies searching for model-specific components, while real-time data cross-referencing provides instant insight into inventory availability, helping to ensure that what customers see in the catalogs and purchase is what they will receive.
“Our investment in PartsASIST helps provide Mack owners immediate access to our full parts and components inventory, no matter where they are or when they’re searching, like having an in-person experience at a dealership from anywhere, any time,” Lindsay said.
Mack customers can register for PartsASIST through PartsASIST website, or by contacting their Mack dealer.
Dedicated to durability, reliability and meeting the needs of customers, Mack Trucks has provided purpose-built transportation solutions for more than a century. Today, Mack is one of North America’s largest producers of heavy-duty trucks, and Mack® trucks are sold and serviced through an extensive distribution network in more than 45 countries. Mack trucks, diesel engines and transmissions sold in North America are assembled in the United States. Mack manufacturing locations are certified to the internationally recognized ISO 9001 standard for quality, ISO 14001 standard for environmental management systems and OHSAS 18001 standard for health and safety management systems. Mack is also a proud sponsor of Share the Road, an American Trucking Associations public information campaign aimed at enhancing the safety of our nation's roadways.
Mack Trucks is part of the Volvo Group, which is driving prosperity through transport and infrastructure solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase customer uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. The Volvo Group is headquartered in Gothenburg, Sweden, employs almost 100,000 people and serves customers in more than 190 markets. In 2019, net sales amounted to about $45.7 billion. Volvo shares are listed on Nasdaq Stockholm. For more information, please visit www.volvogroup.com.
For more information about Mack, visit our website at www.macktrucks.com