First launched in 2021, PartsASIST provides 24/7 access to Genuine Mack Parts, All Makes products, and the Road Choice® and DEX Heavy Duty Parts catalogs – serving Mack truck owners through a single online storefront. The latest update introduces an overhauled user interface and user experience built around customer feedback, with improvements spanning search functionality, product display, order management and real-time inventory visibility.
“This redesign represents a significant step forward for PartsASIST and for how our customers interact with the Mack parts ecosystem,” said Rich Greenhill, vice president of aftermarket and solutions, Mack Trucks. “We took a hard look at the entire user journey and rebuilt the experience from the ground up – faster load times, cleaner navigation and a more intuitive layout that helps customers find and order the right part with fewer clicks.”
Key enhancements to the PartsASIST platform include:
“Every update we made was driven by how our customers actually use the platform,” said Eric Davila, product owner – eCommerce aftermarket, Mack Trucks. “From the way search results are displayed to how orders are tracked, we focused on removing unnecessary steps and making the day-to-day parts-ordering process as efficient as possible. The goal is a purchasing experience that feels as seamless as working directly with your local dealer.”
The updated platform retains PartsASIST’s core capabilities, including fleet management tools, quick-order functionality and integration with the Mack dealer network across the U.S. and Canada. Customers can continue to access special pricing, fleet-specific part numbers and promotional offers through their existing accounts.
“PartsASIST has always been about giving customers an easier way to buy parts,” Greenhill said. “This update takes that promise further – delivering a platform that’s faster, smarter and built to keep fleets running.”
The redesigned PartsASIST platform is available now at https://www.macktrucks.com/parts-and-services/parts/partsasist/. Mack truck owners and dealers can register for access or log in with existing credentials. A video with more information on how to use the website is available on YouTube.
For more information about Mack Trucks, visit your local Mack dealer or www.macktrucks.com.
Dedicated to durability, reliability and meeting the needs of customers, Mack Trucks has provided purpose-built transportation solutions for 125 years. Today, Mack is one of North America’s largest producers of heavy-duty trucks, and Mack® trucks are sold and serviced through an extensive distribution network in more than 45 countries. Mack trucks, diesel engines and transmissions sold in North America are assembled in the United States. Mack manufacturing locations are certified to the internationally recognized ISO 9001 standard for quality, ISO 14001 standard for environmental management systems ISO 45001 standard for health and safety management systems, and ISO 50001 standard for energy management. Mack is also a proud sponsor of Share the Road, an American Trucking Associations public information campaign aimed at enhancing the safety of our nation's roadways.
Mack Trucks is part of the Volvo Group, which is driving prosperity through transport and infrastructure solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase customer uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. The Volvo Group is headquartered in Gothenburg, Sweden, employs about 100,000 people and serves customers in almost 180 markets. In 2025, net sales amounted to about $49 billion. For more information, please visit www.volvogroup.com.
For more information about Mack, visit our website at www.macktrucks.com