Technical Dealer Support (TDS) is the first line support department for our markets and dealers globally. With a strong focus on technical enquiries, remote diagnostics and connected services, we ensure that our customers are offered a premium service and are helped in time. Using the latest technologies, we guarantee the improvement of internal processes and stay up-to-date with our service deliveries. We nurture intrapreneurship and personal development, offering plenty opportunities to grow within the organization.
This is us, your new colleagues
We are a multi-cultural team with passion for communication, customer focus and collaboration. We support our technical skilled colleagues to help our customers in a quick and professional way
Do you just love to ...
- Your tasks is to understand the customer's questions and needs in their native language, and operate as translator between customer and technician.
- You will assist the technical support engineers by collecting, registering and conveying essential information required for solving the problem.
- You will update the customer on the status of their case
- You will be translating the information from German/French into English and the other way around.
Are you the one ?
- Customer focus is your main concern
- You have good collaboration, communication and facilitation skills
- Efficient knowledge of basic computer applications
- Profound knowledge of English
- Fluent in German and at least one other European language
A perfect match?
The opportunity to work in global and dynamic organization with highly skilled colleagues
A working environment that truly believes in customer success, trust, passion, performance and change
Regular opportunities for training and education to develop yourself continuously
Extra days off, a company restaurant, initiatives concerning health and wellbeing
A competitive payment based on your experience & competences that will develop depending on your input and performance
Let's do this!
So if you are interested in automotive technologies and communication and love to learn on a daily basis following the evolution, having a hands on mentality and are ready to join this passionate team of experts, then send in your resume right now! We are looking forward in meeting you.