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Service Coordinator

The Service Coordinator facilitates a balance between the complexities of service availability, customer needs, and timeline demands while maintaining company profitability. Act a bridge between customer demands and shop availability. Increase sales through customer offers. Increase customer success and customer satisfaction through prompt and thorough responses, schedule efficiency, and clear communication.

Core Responsibilities:
  • Welcome customers and respond to customer phone requests
  • Refer customers to appropriate individuals or channels in order to guarantee efficiency and customer satisfaction
  • Resolve problems
  • Review and report inventory discrepancies
  • Complete or support manpower billing
  • Finalize work order processing and invoicing
  • Distribute and keep technical information up to date
  • Train co-workers on various aspects of their work responsibilities or expertise, as requested

Required Competencies:
  • Safeguard organizational and personal information confidentiality
  • Respect the policies, rules, and values of the company
  • Contribute to the attainment of company objectives through efficient use of resources
  • Foster teamwork and improved communications between sectors
  • Develop personal professional skills
  • Act as a worthy representative of Prevost
  • Good communication skills
  • Minimum Education Required:
  • HS diploma or GED
  • One-year vocational training or two-year industry-related experience
  • Proficiency in MS Office applications
  • Working knowledge of SAP preferred

Minimum Years of Experience Required:
  • 3-5 years of customer service experience

Physical Requirements:
  • Sitting
  • Bending
  • Typing
  • Lifting up to 20lbs

Volvo Buses is one of the world’s leading provider of sustainable people transport solutions. It is a part of Volvo Group. The offer includes premium city- and intercity buses, coaches, and bus chassis as well as services for increased productivity, uptime and safety. Volvo Buses has sales in 85 countries and a global service network with more than 1,500 dealerships and workshops. The manufacturing sites are in Europe and in North and South America. The head office is in Gothenburg, Sweden. For more information visit http://www.volvobuses.com

Volvo Group North America is an Equal Opportunity Employer
E.O.E./M/F/Disability/Veteran

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