Application Support (GDS) iSeries
Tired of having a lot of good ideas but not the power to change?
At Volvo Group we don’t only have great coffee; we also listen to our employees and encourage them to try new to ways to find innovative solutions. If you thrive in leading change and you can contribute to a climate of cross functional teamwork where everyone is accountable and proud of the products and solutions, then we are hoping you to join our team.
THIS IS US, YOUR NEW COLLEAGUES
GDS (Global Dealer System) team has full responsibility of onetime (cost, scope, quality) and runtime deliveries (SLA fulfillment, cost, quality of service) in that scope.
We are global team spread on 3 locations, Poland, UK, Sweden. GDS is recognized as Volvo’s core’ solution and is financially critical. Solution is used in 35 markets, by 15000+ users. Our goal is to make sure that requirements through development process become new business functionalities and are available on production environment.
As a member of 3rd line support team you will provide comprehensive technical and functional support for GDS users, particularly including
Incident and problem management work related in order to maintain SLA metrics such as resolution rates, or service availability,
Replicate raised errors in order to register them as an identified bug,
Support of business functionalities delivered thought GDS application,
Maintain of technical documentation such as solution for known errors, various KB (knowledge base articles) etc,.
WHO ARE YOU?
You need to work well as part of a larger team of globally distributed IT professionals. You should be able to work to deadlines, taking responsibility for your deliverables. You have an analytical mindset, an attention to detail and you take a logical approach to solving problems. You are structured, innovative and have a strong customer focus in combination with a business-oriented attitude. You must be adaptable and willing to learn, and proactive in your learning. Since you are part of a global unit, with global responsibilities, you will need to actively cooperate with various stakeholders and navigate with ease in a multicultural environment.
ARE WE THE PERFECT MATCH?
Excellent communication skills including clear, unambiguous written and spoken English
Experience in application maintenance and support
General knowledge of Databases and SQL
Experience in IBMi (iSeries/AS400) is desired
Knowledge of integration technologies is desirable
Experience of the Systems Development Life Cycle an advantage
What makes us special ?
Collaborative environment in Swedish organizational culture
Responsible and challenging tasks with access to the latest tools and technology
Partnership with professionals, identified career paths including global opportunities
International projects in company with certain recognition on the market
Comprehensive introduction training package with mentor’s support
Friendly workplace: modern campus with many facilities – medical center, restaurant, lunchrooms, sport/leisure area (football, basketball, tennis)
Volvo Group IT manages the Group’s overall IT strategies and plans and has the end-to-end responsibility for all development, delivery, support of IT solution and services for the Volvo Group.
We are more than 6000 people based in 36 countries working in a completely global organization. We are a team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win.
We want to get to know you
An email confirmation will be sent as soon as you submit your application. After this, it is still possible to update your personal profile.
If selected for an interview, you will be contacted with information about the following process steps: second interview, assessments and references.
All candidates will be notified when a final candidate is selected for the job. You can choose for us to keep your resume in our database and activate a search agent that will look for other jobs that match your profile.
When you begin your employment, you will receive an introduction to help you quickly become part of the team and start working with your tasks in the best possible way.