Contact center - Germany

Opening hours

Monday-Friday 08.00-12.00 and 13.00-16.00 CET

Phone number

+49 6501 80 29 801

Support process

1. Fill out the contact form below to submit an online request
Please note: We will only handle requests in English since inquiries are managed by an international team.

2. Confirmation e-mail with service number
Please keep the service number in order to reference your online request in the future.

3. We get back to you, the Contact Centers leadtime is up to two (2) working days 
Not all cases can be resolved within two working days but a first contact with status updates should be made during this leadtime.

Please note that Volvo Cars Corporation is not a part of the Volvo Group. Kindly use contact details below only for queries related to Volvo Cars.

Phone number: +46 31 59 00 00

Type of Issue *
Volvo Group company name (invoice receiver) *
Message: (Eg : Invoice number with date of invoice,…) *
Your name *
Your e-mail address (please check carefully) *
Your phone number *
Supplier/PARMA/vendor number *
Supplier company name
Supplier company country *
Supplier VAT number
Attach your document
Attached : /10MB
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(Kindly upload files with .jpg, .jpeg, .gif, .mpg, .mpeg, .bmp, .txt, .pdf, .doc, .docx, .xls, .xlsx, .ppt, .pptx,.zip")

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Terms and Conditions

In alignment with the updated European laws around data protection (GDPR) we want to notify you that the information you have provided in this form will be saved and stored in Volvo case management system.

The data provided is necessary for us to be able to support you with your invoice/payment queries. To read more about how VOLVO handles personal data please read our privacy text.

This field is required. Please enter a value The email format is not correct Message can be at most 256 characters

Download

Order and invoice information, EBD Sweden

Order and invoice info - EBD Sweden(PDF, 0.1 MB)
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