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Contact center - Canada

Opening hours(ES)
Monday-Friday: 8:00 - 12:00 and 1:00 - 5:00 (EST)

Phone number
+1 336 393 4100

Toll free
+1 866 411 4377

Fax
+1 336 393 2074

We will be closing the supplier portal effective 31st May 2022, to get the latest status of your payable invoices or to submit queries related to your invoices we request you to use the Vendor Self Service portal VVI.

Existing portal (P2P Portal) will be available only for submitting your request to obtain access to Viewing Vendor Invoice (VVI)

Please note: Access to VVI can only be given to individual user and corresponding Email ID’s, We will not grant any generic access to a group of people (Team Access)/ functional mailboxes.

Support process

  1. Fill out the contact form below to submit an online request
    Please note: We will only handle requests in English since inquiries are managed by an international team.

  2. Confirmation e-mail with service number
    Please keep the service number in order to reference your online request in the future.

  3. We get back to you, the Contact Centers leadtime is up to two (2) working days 
    Not all cases can be resolved within two working days but a first contact with status updates should be made during this leadtime.

Please note that Volvo Cars Corporation is not a part of the Volvo Group. Kindly use contact details below only for queries related to Volvo Cars.

Phone number: +46 31 59 00 00

Terms and Conditions

Mack Viper Website

Please note that we have a web portal where vendors for our Mack manufacturing facilities can find invoice status, payment details and copies of deductions.

-  For all users

To obtain access to Viper please fill in the form on this page.

Viewing Vendor Invoice (VVI)

Save time, check your invoice status online

Viewing Vendor Invoices is a web based tool located in the Supplier Portal. 
In VVI you can find invoice and deduction copies, payment details and download open item lists. You can get the information at any time and at your own convenience.

VVI for Suppliers

Request access to VVI for suppliers by choosing your contact country above and then fill in the web form and select VVI as ’type of issue’

Log in to Supplier Portal

VVI for Volvo Group Employees

Find invoice status, deductions copies, payment details etc. as per your own convenience.

VVI for Volvo employees

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