Contact center - Germany

Opening hours
Monday-Friday 08.00-12.00 and 13.00-16.00 CET

We will be closing the supplier portal effective 31st May 2022, to get the latest status of your payable invoices or to submit queries related to your invoices we request you to use the Vendor Self Service portal VVI.

Existing portal (P2P Portal) will be available only for submitting your request to obtain access to Viewing Vendor Invoice (VVI)

Please note: Access to VVI can only be given to individual user and corresponding Email ID’s, We will not grant any generic access to a group of people (Team Access)/ functional mailboxes.

VVI Access

Support process

Fill out the contact form below to submit an online request
Please note: We will only handle requests in English since inquiries are managed by an international team.
Confirmation e-mail with service number
Please keep the service number in order to reference your online request in the future.
We get back to you, the Contact Centers leadtime is up to two (2) working days
Not all cases can be resolved within two working days but a first contact with status updates should be made during this leadtime.

Please note that Volvo Cars Corporation is not a part of the Volvo Group. Kindly use contact details below only for queries related to Volvo Cars.

Phone number: +46 31 59 00 00

Type of Issue *

Volvo Group company name (invoice receiver) *

Message: (Eg : Invoice number with date of invoice,…) *

Your name *

Your e-mail address (please check carefully) *

Your phone number *

Supplier/PARMA/vendor number *

Supplier company name

Supplier company country *

Supplier VAT number

Attach your document

Attached: 0KB /10MB

Terms and Conditions

In alignment with the updated European laws around data protection (GDPR) we want to notify you that the information you have provided in this form will be saved and stored in Volvo case management system.

The data provided is necessary for us to be able to support you with your invoice/payment queries. To read more about how VOLVO handles personal data please read our privacy text.

Order and invoice information, EBD Sweden

Download

Order and invoice info - EBD Sweden Format PDF Size 185 KB

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