Contact center - Germany

Opening hours
Monday-Friday 08.00-12.00 and 13.00-16.00 CET

Phone number
+49 6501 80 29 801

We will be closing the supplier portal effective 31st May 2022, to get the latest status of your payable invoices or to submit queries related to your invoices we request you to use the Vendor Self Service portal VVI.

Existing portal (P2P Portal) will be available only for submitting your request to obtain access to Viewing Vendor Invoice (VVI)

Please note: Access to VVI can only be given to individual user and corresponding Email ID’s, We will not grant any generic access to a group of people (Team Access)/ functional mailboxes.

VVI for suppliers

Request access to VVI for suppliers by choosing your contact country above, then fill out the online form and select VVI as ’type of issue’

Log in to Supplier Portal

VVI functionality and Chatbot (PPT, 2,91 MB)

 VVI information and login instructions (PDF 1 MB)

VVI guide in French (PPTX 4 MB)

ERS tips (PDF599 KB)

VVI Viewing Vendor Invoices (PDF113 KB)

Instructions for the supplier to submit invoices through EDI or email (PPTX 475 KB)

Instructions for the supplier to submit invoices through EDI or email (France) (PPTX 466 KB)