Contact center - US

Opening hours
Monday-Friday: 8:00 - 4:00 EST

Toll free
+1 866 411 4377

Fax
+1 336 393 2074

We will be closing the supplier portal effective 1st March 2022, to get the latest status of your payable invoices or to submit queries related to your invoices we request you to use the Vendor Self Service portal VVI.

Existing portal (P2P Portal) will be available only for submitting your request to obtain access to Viewing Vendor Invoice (VVI)

Please note: Access to VVI can only be given to individual user and corresponding Email ID’s, We will not grant any generic access to a group of people (Team Access)/ functional mailboxes.

Note: We will continue to accept queries for only MACK TRUCK INC (US45) on this portal and the rest will be moved to VVI.

VVI Access

VVI for suppliers

Request access to VVI for suppliers by choosing your contact country above, then fill out the online form and select VVI as ’type of issue’

VVI functionality and Chatbot (PPT, 2,91 MB)

VVI information and login instructions (PDF 1 MB)

VVI guide in French (PPTX 4 MB)

ERS tips (PDF599 KB)

VVI Viewing Vendor Invoices (PDF113 KB)

Instructions for the supplier to submit invoices through EDI or email (PPTX 475 KB)

Instructions for the supplier to submit invoices through EDI or email (France) (PPTX 466 KB)

Support process

Fill out the contact form below to submit an online request
Please note: We will only handle requests in English since inquiries are managed by an international team.
Confirmation e-mail with service number
Please keep the service number in order to reference your online request in the future.
We get back to you, the Contact Centers leadtime is up to two (2) working days
Not all cases can be resolved within two working days but a first contact with status updates should be made during this leadtime.

Please note that Volvo Cars Corporation is not a part of the Volvo Group. Kindly use contact details below for any queries for Volvo Cars.
Phone number: +46 31 59 00 00

Type of Issue *

Volvo Group company name (invoice receiver) *

Message: (Eg : Invoice number with date of invoice,…) *

Your name *

Your e-mail address (please check carefully) *

Your phone number *

Supplier/PARMA/vendor number *

Supplier company name

Supplier company country *

Purchase Order

Terms and Conditions

In alignment with the updated European laws around data protection (GDPR) we want to notify you that the information you have provided in this form will be saved and stored in Volvo case management system.

The data provided is necessary for us to be able to support you with your invoice/payment queries. To read more about how VOLVO handles personal data please read our privacy text.

Mack Viper Website

Please note that we have a web portal where vendors for our Mack manufacturing facilities can find invoice status, payment details and copies of deductions.

- For all users

To obtain access to Viper please fill in the form on this page.

Viewing Vendor Invoice (VVI)

Save time, check your invoice status online

Viewing Vendor Invoices is a web based tool located in the Supplier Portal.
In VVI you can find invoice and deduction copies, payment details and download open item lists. You can get the information at any time and at your own convenience.

VVI for Suppliers

Request access to VVI for suppliers by choosing your contact country above and then fill in the web form and select VVI as ’type of issue’

VVI information and login instructions Format PDF Size 863 KB

VVI for Volvo Group Employees

Find invoice status, deductions copies, payment details etc. as per your own convenience.

VVI for Volvo employees

Request access to VVI for Volvo employees Format PPTX Size 124 KB

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