Volvo Action Service RT24/7- invoicing instructions
"OTHER COUNTRIES
INVOICING INSTRUCTIONS FOR SERVICE PROVIDERS NOT BELONGING TO THE VOLVO TRUCKS NETWORK - VOLVO ACTION SERVICE
NOTE: these instructions are also valid for Renault Trucks Assistance cases organized via RT 24/7
NOTE: if you signed a Service Level Agreement (SLA) with VAS, please follow the invoicing instructions as laid out in the SLA
You received a guarantee of payment from Volvo Action Service and carried out repair. Please take the following into account when creating your invoice:
Guarantee of payment
On the email you received with the mission confirmation, you received the amount of the guarantee of payment (GOP). The cost of the repair + case handling fees that you invoice to VAS cannot exceed this amount. VAS can only guarantee payment up to the GOP limit.
The GOP has a validity of 30 days, please send in your invoice within 30 days upon receipt of the mission confirmation document. If the payment type on the confirmation document is “credit card”, please send us your invoice within 5 days. Payment cannot be guaranteed for invoices received outside these time limits
Case Handling Fee
Volvo Action Service will send you an invoice of 60 euros for each case. Please make sure to charge this fee on your repair invoice to Volvo Action Service.
How to address the invoice
Always raise the invoice in the name of Volvo Group Belgium without VAT:
Volvo Group Belgium NV
Volvo Action Service
Smalleheerweg 29
B-9041 OOSTAKKER, BELGIUM
VAT N°: BE0420 383 647
Details to mention on the invoice
- Repair date
- Volvo Action Service request number 20xxxxxxxx
- Registration number of the vehicle
- Chassis or VIN number
- Delivery date
- Mileage
- Logo + workshop name, you address and banking details and VAT nr
- Invoice number/credit note number
- In case of a credit note: mention to which invoice number the credit note is linked
Send in via email
Send the invoice in PDF format to: vpcs.invoices.volvo@volvo.com "