Manager Proactive Services

Are you a customer-focused leader with the ambition to lead the strategy and drive growth of the global customer services product portfolio of Volvo Construction Equipment?
Do you get energy by leading and inspiring a diverse team of eight highly engaged Product Managers and Data Analysts in the innovative world of connected services? Are you working in a culture of trust and do you nurture the professional growth of your team through continuous dialogue?

Here at Volvo Construction Equipment, we drive the idea that with imagination, hard work, and technological innovation, we will lead the way towards developing a world that is cleaner, smarter and more connected. People and great teamwork build our organization. We believe in a sustainable future and, with the global construction industry as our arena, we work together with our customers to turn this belief into reality for people everywhere. That is our purpose, and we live and breathe it, every day.

The global Customer Solutions team at Volvo Construction Equipment has a great opportunity for a Manager Proactive Services.

Position Description
“Proactive Services” refers to the services using the remote machine data in proactive processes.
Together with the Connected Services Management Team, you set the business direction for your area and you translate it into priorities for your team.
You lead strategically and in collaboration with your team members the design and bundling of services according to our customers’ and dealers’ needs.
You develop business models and pricing strategies as part of the go-to-market strategy. You build a sale speech together with the Sales Regions to reach revenue targets.
To be successful in this role, you will need to build an effective collaboration cross-functionally with stakeholders in the Sales Regions, IT and Technology teams.
You build trust in the team and you take an active role in the personal growth of your team members.
Who are you?
You have a commercial mindset, you drive initiatives and you bring innovation in the successful running of your business area to create additional revenue.
You have an excellent understanding of your customer’s needs at the machine, site and business level gained through Sales, Marketing or Product Management.
You are experienced and comfortable with analyzing data, presenting and making a recommendation to the senior leadership level.
You have a master’s degree in Marketing, Engineering or other relevant disciplines. You are fluent in English; Swedish would be a nice asset. Your home base is Eskilstuna, Sweden and you are able to travel frequently.

We do not know yet - our values are Trust, Passion, Change, Performance and Customer Success. If these light your inner fire, you might be the next player on our great team! We cannot promise you an effortless job, but what we can promise are a terrific company to work for and very skilled and enjoyable colleagues, and truly exciting projects. You will work in a global environment that provides you with professional and personal development opportunities. We at Volvo construction Equipment want you to prosper because when you succeed, we succeed.

Questions? Contact us!
Hiring Manager: Mike Humphrey, Global Director Business Development, Customer Solutions, +32 490 661252
HR contact: Rina Symoens, Talent Management Manager, +33 320622820 or Christina Nordin, HRBP, +46 16 5414232

Trade Union contacts:
Unionen, John Sjöberg +46 16 541 5897
Ledarna, Stefan Hedman + 46 541 5140
Akademikerna, Hanna Börjesson, +46 16 541 4679

About Us

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

Volvo Construction Equipment is a global company driven by passion, curiosity and by our purpose: to build the world we want to live in. We believe that only through imagination and teamwork can we develop a world that is cleaner, smarter and more connected. Our company culture reflects this belief through the care and trust it places in our customers, employees and suppliers. People are at the heart of our business. It is through our strong network of talented, enquiring and innovative minds that we have been able to pave the way towards a more sustainable future. The global construction industry is our arena and our employees are our greatest assets.

We can only continue to stand out as industry leaders through the people driving us forwards. Come be a part of our team and help us build tomorrow.

We want to get to know you

Application Process


An email confirmation will be sent as soon as you submit your application. After this, it is still possible to update your personal profile.


If selected for an interview, you will be contacted with information about the following process steps: second interview, assessments and references.


All candidates will be notified when a final candidate is selected for the job. You can choose for us to keep your resume in our database and activate a search agent that will look for other jobs that match your profile.


When you begin your employment, you will receive an introduction to help you quickly become part of the team and start working with your tasks in the best possible way.


Similar Jobs