2011 VISTA Competition Recognizes North America’s Best Volvo Truck Technicians

Service technicians from Beaver Truck Centre in Winnipeg, Manitoba captured first place at the 2011 Volvo Trucks North American VISTA competition.
The hands-on team competition, highlighting technician excellence, helps participants hone their skills while determining the top dealer service personnel.

Members of the winning team – Dennis Baehnk, Chris Dunn and Daniel Teleglow –will compete at the VISTA World final in Gothenburg, Sweden during the last week of June. This was the second time this team has won the Volvo VISTA Team competition in North America; their first win was in 2007.

The other two teams to reach the final rounds represented GATR of Sauk Rapids, Inc., Sauk Rapids, Minn., and Mobile Fleet Service, Yakima, Wash.

A total of 120 three person teams from Volvo dealers across North America competed in the latest VISTA team challenge, which began last October.  Participation in the biennial event requires a significant dedication of time and effort as participants work through three rounds of competition involving online technical questions. Three teams of finalists traveled to Greensboro for the final round.  All the answers for the written questions are contained in Volvo service and parts literature, and the finalists were tested on their knowledge of service bulletins and ability to look up parts and service information within the Volvo system.  There was also a strong hands-on element to the competition, where the contestants had to troubleshoot pre-determined faults placed on two Volvo trucks and a Volvo D13 engine.

The biennial VISTA competition began as a national event in Scandinavia in 1957, and expanded to global event in 1977. Volvo has seen a strong correlation between dealers with teams in the final round and high customer satisfaction indexes.  This has been linked to dealer leadership and willingness to invest in personnel and competence development.

Team members Dennis Baehnk (left), Chris Dunn (right) and Daniel Teleglow (not pictured) placed first at the Volvo North American VISTA Team finals in Greensboro, N.C. The representatives from Beaver Truck Centre in Winnipeg, Manitoba, will travel to Gothenburg, Sweden in June to compete against teams from around the globe in the VISTA World final.

Volvo Trucks North America’s operations and products are guided by the company’s three core values: Quality, Safety and Environmental Care. The Volvo VN and VHD trucks are assembled in the United States at the New River Valley Plant in Dublin, Virginia, while Volvo engines for North America are assembled in Hagerstown, Maryland. Both plants are certified to ISO14001 environmental and ISO9001 quality standards.

Volvo Trucks North America is part of the Volvo Group, one of the world's leading manufacturers of trucks, buses and construction equipment, drive systems for marine and industrial applications, aerospace components and services, and one of the world's leading producers of heavy-diesel engines (9-16 liter). The Group also provides complete solutions for financing and service. The Volvo Group, which employs more than 90,000 people, has production facilities in 19 countries and sells their products in more than 180 markets. Volvo Group sales for 2010 amounted to $36.7 billion. The Volvo Group is a publicly-held company headquartered in Gothenburg, Sweden. Volvo Shares are listed on Nasdaq OMX Nordic Exchange and are traded OTC in the U.S.

April 28, 2011 

For further information, please contact Brandon Borgna, Volvo Trucks North America, phone 336-393-2143, email brandon.borgna@volvo.com