Volvo Trucks Releases Videos Highlighting the Role of People in Uptime Services

Volvo Trucks released two short videos today emphasizing the expertise and dedication of Volvo employees involved in maximizing customer Uptime. The videos feature Martha, a Volvo Action Service agent, who astounds her colleague with her thorough knowledge of Volvo trucks and customers’ service needs. Volvo Action Service provides 24/7 customer support by proactively intervening if a potential problem is detected and ensuring a rapid response in the case of breakdown.

“We think these videos are a fun way to communicate our message that humans play a critical role in ensuring customer Uptime,” said Magnus Koeck, Volvo Trucks vice president, marketing and brand management. “Technology is important, but it takes knowledgeable, well-trained people to get the job done.”

The videos were recorded at Volvo Trucks’ new Uptime Center, which brings together in one building the people and technology needed to remotely diagnose and respond to vehicle issues in real time, help dealers troubleshoot difficult cases and find the necessary parts for repair. Locating these people and resources together improves efficiency and response time.

Click the images below, or visit, to view the videos highlighting Volvo Trucks Uptime services.

Volvo Uptime-Lunch Break

Volvo Uptime-Joke

Volvo Trucks produced two short videos emphasizing the expertise and dedication of Volvo employees involved in maximizing customer Uptime.

Volvo Trucks North America’s operations and products are guided by the company’s three core values: Quality, Safety and Environmental Care. The Volvo VNM, VNL, VNX, VHD and VAH trucks are assembled in the United States at the New River Valley Plant in Dublin, Virginia, while Volvo engines for North America are assembled in Hagerstown, Maryland. The New River Valley Plant is certified to ISO50001 energy standards. Both plants are certified to ISO14001 environmental and ISO9001 quality standards.

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, which employs about 110,000 people, has production facilities in 19 countries and sells its products in more than 190 markets. In 2013, the Volvo Group’s sales amounted to $41.5 billion. The Volvo Group is a publicly-held company headquartered in Gothenburg, Sweden. Volvo shares are listed on Nasdaq Stockholm and are traded OTC in the U.S. For more information, please visit or if you are using your mobile phone.

Dec. 22, 2014