“This unique Customer Experience Center will showcase our innovation leadership, our brand, and our products in a dynamic and engaging way,” said Göran Nyberg, president of Volvo Trucks North America. “Together with the NRV plant and our Customer Experience Test Track, the new Center will give customers – and prospective customers – an unforgettable Volvo Trucks brand experience.”
The custom-designed, one-story circular building will feature a product showroom spotlighting the complete lineup of Volvo heavy-duty truck, engine and transmission models. It will house four training rooms, two of which will be multipurpose and serve as pilot review rooms. A theater-in-the-round at the center of the building will seat 200 people, and an observation area will allow customers to watch trucks in action on the 1.1-mile Customer Experience Track that opened at NRV in 2014. The paved course’s banked corners enable highway speeds, while an off-highway area features various surfaces and grades simulating the most demanding work environments.
In addition to the Customer Experience Center, the new investment will also fund several plant upgrades to further improve the safety, quality and efficiency of NRV’s manufacturing processes.
“This investment is another recognition of the important role our employees and the NRV community play in delivering not only industry-leading products, but an industry-leading brand experience for Volvo Trucks customers,” said Franky Marchand, vice president and general manager of the plant.
Volvo Trucks North America today announced it will open a new Customer Experience Center at the New River Valley (NRV) truck assembly plant in Dublin, Virginia.
Volvo Trucks provides complete transport solutions for professional and demanding customers, offering a full range of medium to heavy duty trucks. Customer support is secured via a global network of 2,200 dealers and workshops in more than 120 countries. Volvo trucks are assembled in 16 countries across the globe. In 2014 more than 117,000 Volvo trucks were delivered worldwide. Volvo Trucks is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses and construction equipment, and drive systems for marine and industrial applications. The Group also provides solutions for financing and service. Volvo’s work is based on the core values quality, safety and environmental care.
The Volvo Group, which employs about 100,000 people, has production facilities in 19 countries and sells its products in more than 190 markets. In 2014, the Volvo Group’s sales amounted to about $38.2 billion. The Volvo Group is a publicly-held company headquartered in Gothenburg, Sweden. Volvo shares are listed on Nasdaq Stockholm and are traded OTC in the U.S. For more information, please visit www.volvogroup.com or www.volvogroup.mobi if you are using your mobile phone.
September 25, 2015