Contact center - France

For queries in regards to Volvo Construction Equipment click here

Opening hours
Monday - Friday: 09:00-12:00 & 13.00-16.00 CET

Phone number
+33 481 937 937

For queries in regards to Volvo Trucks France click here

Opening hours
Monday- Thursday : 09:00-12:00 & 13.00-16.00 CET

Friday : 09:00-12:00 & 13.00-16.00 CET

Phone number : 0800 883 027

Mail: Helpdesk ACC

We will be closing the supplier portal effective 1st March 2022, to get the latest status of your payable invoices or to submit queries related to your invoices we request you to use the Vendor Self Service portal VVI.

Existing portal (P2P Portal) will be available only for submitting your request to obtain access to Viewing Vendor Invoice (VVI)

Please note: Access to VVI can only be given to individual user and corresponding Email ID’s, We will not grant any generic access to a group of people (Team Access)/ functional mailboxes.

La plupart des fonctionnalités sur ce portail seront désactivées à partir du 1er mars 2022. Ainsi, vous devrez vous connecter au VVI pour consulter le statut de vos factures et pour nous transmettre vos questions.

Ce portail (P2P Portal) pourra vous servir uniquement à obtenir l’accès au Viewing Vendor Invoice (VVI).

Veuillez noter que pour vous garantir l’accès au portail VVI nous acceptons seulement l’adresse mail nominative. Les demandes d’accès avec les adresses mail génériques ne seront pas prises en compte.

Support process

  1. Fill out the contact form below to submit an online request
    Please note: We will only handle requests in English since inquiries are managed by an international team.

  2. Confirmation e-mail with service number
    Please keep the service number in order to reference your online request in the future.

  3. We get back to you, the Contact Centers lead time is up to two (2) working days 
    Not all cases can be resolved within two working days but a first contact with status updates should be made during this lead time.
  English  French
  Type of request  Type de demande
  Copy of deduction  Copie d'avis de débit
  Open item list  Situation de compte
  Payment reminder  Rappel de paiement
  Payment specification  Détail de paiement 
  Viewing Vendor Invoices - VVI  Accès à votre portail Fournisseur-VVI
  Returned invoice  Facture retournée
  Update of Supplier details  Mise à jour de votre compte Fournisseur

Please note that Volvo Cars Corporation is not a part of the Volvo Group. Kindly use contact details below for any queries for Volvo Cars.
Phone number+46 31 59 00 00

Viewing Vendor Invoice (VVI)

Save time, check your invoice status online

Viewing Vendor Invoices is a web based tool located in the Supplier Portal. 
In VVI you can find invoice and deduction copies, payment details and download open item lists. You can get the information at any time and at your own convenience.

VVI for Suppliers

Request access to VVI for suppliers by choosing your contact country above and then fill in the web form and select VVI as ’type of issue’

Log in to Supplier Portal

VVI for Volvo Group Employees

Find invoice status, deductions copies, payment details etc. as per your own convenience.

VVI for Volvo employees

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