Contact center - France
Opening Hours
Monday – Friday: 09:00–12:00 & 13:00–16:00 CET
Phone Numbers
- VOLVO TRUCKS: +33 800 883 027
- RENAULT TRUCKS: +33 481 937 937
- ARQUUS: Disponible uniquement à reclamations@arquus-defense.com
Useful Links
- For queries regarding Volvo Trucks France [click here]
- For queries regarding Volvo Construction Equipment [click here]
France e-Invocing Reform : Prepare together for a smooth transition.
France’s e-invoicing reform is coming. Find out what will change for Volvo Group’s French suppliers, the key dates, and the first actions to take ahead of September 2026.
Billing reform in France ENG
Réforme de la facturation en France
Log in to Supplier Portal
VVI functionality and Chatbot (PPT, 2,91 MB)
VVI information and login instructions (PDF 1 MB)
VVI guide in French (PPTX 4 MB)
VVI Viewing Vendor Invoices (PDF113 KB)
Instructions for the supplier to submit invoices through EDI or email (PPTX 475 KB)
Instructions for the supplier to submit invoices through EDI or email (France) (PPTX 466 KB)
Support process
- Fill out the contact form below to submit an online request
Please note: We will only handle requests in English since inquiries are managed by an international team.
- Confirmation e-mail with service number
Please keep the service number in order to reference your online request in the future.
- We get back to you, the Contact Centers lead time is up to two (2) working days
Not all cases can be resolved within two working days but a first contact with status updates should be made during this lead time.
| English | French |
|---|---|
| Type of request | Type de demande |
| Copy of deduction | Copie d'avis de débit |
| Open item list | Situation de compte |
| Payment reminder | Rappel de paiement |
| Payment specification | Détail de paiement |
| Viewing Vendor Invoices - VVI | Accès à votre portail Fournisseur-VVI |
| Returned invoice | Facture retournée |
| Update of Supplier details | Mise à jour de votre compte Fournisseur |
Please note that Volvo Cars Corporation is not a part of the Volvo Group. Kindly use contact details below for any queries for Volvo Cars.
Phone number: +46 31 59 00 00