Technical Documentation & Communication Specialist

Volvo Trucks Sales and Order Engineering is looking for a new team member who can bring energy, passion, and drive to our high-performing and dynamic organization.

If you want to be a part of an exciting Commercial Operations group where you can drive and execute on goals for the Volvo Truck brand, come join us! Additionally, you will focus on communicating, documenting, and organizing technical information to our dealer network achieving our customer satisfaction goals and improving our relationships with them.

As our Technical Documentation & Communication Specialist you will be responsible for creating and communicating key information to the dealer, maintaining online dealer and Sales and Order Engineering workspaces, and documenting and refining internal processes.

This Is How You Could Make an Impact:
• Create Trucks Dealer Portal Sales and Order Engineering workspace. Execute updates, maintenance, and new content for dealer communication.
• Create and maintain an online repository for regularly updated information for dealers.
• Issue communication to dealers explaining new system features, product offering, vehicle packaging requirements, material shortages, best practices for creating truck specification in VSS, and Introblock bulletins.
• Develop product bulletins related to sales code information linked in TSP with the ProBuilder and Marketing organizations.
• Develop reporting to monitor usage of Trucks Dealer Portal Sales and Order Engineering workspace.
• Create and maintain an online resource for Sales and Order Engineering.
• Develop interactive dashboards to support Sales and Order Engineering.
• Refinement of and documentation of processes related to dealer and Sales Engineer workflow for quotation and order processing.
• Refinement of and documentation of processes related to Customer Engineering and Sales Engineering workflows as it relates to quotation and order processing within TSP and CAQ.

To be the perfect match for this role, your critical competencies will include:
• Technical writing skills
• Clear and concise written and verbal communication
• Skills in excel and PowerBI
• Creativity and ability to think ‘outside of the box’
• Entrepreneurial skills combined with courage and integrity

Who are you?
You will hold a Bachelor’s degree in Engineering, Business Management or related discipline or equivalent experience required. You will have a minimum of 2 years’ experience within engineering, technical sales, or service area. Preferred experience within heavy duty trucks and/or Volvo Trucks.

Additionally, you will have:
• Thorough knowledge of Sales Policies and Procedures.
• Thorough knowledge of TSP, TM2, CAQ, ProBuilder, KOLA, EDB, PowerBi and mainframe systems.
• Working knowledge of dealer sales operations/trucking industry or related sales environment.

As a successful Technical Documentation & Communication Specialist you will:
• Lead with passion
• Perform with purpose
• Transform with vision

• Competitive medical, dental and vision insurance.
• Countless career opportunities / internal mobility across our global organization.
• State-of-the-art training and personal development.
• PTO and tax deferred retirement plans, varied by business.
We also offer an array of additional benefits and programs that make today’s challenging reality of combining work and personal life easier. We will gladly share this information and more at any time during the interviewing process or as part of your offer letter.

We believe in the importance of diversity and inclusiveness to make us a stronger and better organization. The motivation and passion to support our customers set us apart from others that want to be like us. Our company culture is how we interact with each other, with our customers and society as a whole. It is the foundation on which everything else is built. We embrace new ideas and constantly challenge the status quo – innovation is driven by a willingness to change to stay ahead and find smart ways to create new solutions.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in. 

Volvo Group North America is an Equal Opportunity Employer


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