Using startup speed for urgent customer need
In December 2024, a new regulatory requirement was introduced in Poland related to SENT (System for Electronic Transport Supervision) for tracking specific goods transported within the country. As the regulation took effect, Volvo Trucks’ customers began requesting an intuitive feature that would help them comply quickly and without operational disruption. Delivering a timely and accessible solution was therefore crucial—not only to support operators facing new administrative demands but also to ensure that they could be compliant with minimal friction.
Annelie Norhav, Services Partnership Manager at Volvo Trucks, quickly scoped a project with the startup AiDEN, whose technology and service platform aligned well with Volvo Trucks’ needs in this customer challenge. By leveraging CampX—Volvo Group’s innovation arena for collaborating with partners—the project could be kicked off quickly and effectively, using streamlined agreements and internal processes tailored for working with startups.
Turning regulatory challenges into smooth rides for truckers
The service developed by AiDEN in collaboration with Volvo Trucks and the end customer includes a driver app integrated into the cab’s side display, as well as an interface embedded in Volvo Connect*. It provides valuable support to the driver and the fleet manager. With this service, truck drivers can now comply with regulations without needing additional hardware or relying on their personal mobile phones.
