Service Manager

JOB SUMMARY:
This position is responsible for the leadership and management of service department’s customers. It includes the day-to-day leading, developing and managing all positions within the department and for meeting service sales, gross margin, and service goals. Additionally, it includes leading, developing and maintaining systems for quality controls financial accountability of the service department revenue and profitability. Must be able to maintain excellent working relationships and open lines of communication between Service employees, internal and external departments, customers and vendors.

Main Tasks and Responsibilities, but not limited to:
  • Overall operation and management of Service Department employees thru integrity, teamwork, customer responsiveness, and profitable decision making
  • Assure diagnosis and scheduled repair work are completed accurately and in a timely manner
  • Timely follow-up of customer all calls, including concerns and complaints
  • Oversee all work orders for accuracy in billing pricing information
  • Oversee department safety initiative, and certify safety procedures are followed
  • Accountable for financial for the profitability of department
  • Ensure all personnel are adequately trained for their positions, provided a clean, safe work environment and have the tools to complete their jobs successfully
  • Review branch performance with the Branch Manager on a weekly/monthly basis
  • Responsible for all tools and equipment in shop and yard
  • Accountable for service fleet, including maintenance and mitigation against damage, theft or misuse
  • Responsible for enforcement and training of DOT, MSHA, Cal/OSHA, FLSA and other applicable regulations requirements
  • Accountable for all compliance and policies and procedures requirements
  • Responsible for DOT compliance
  • Other duties as assigned by supervisor
Required Knowledge and Experience:
  • 5 to 6 years of experience in service or related field
  • 3 to 4 years of management experience, highly recommended
  • High School diploma or GED – Some college experience preferred
  • Prior experience in the construction industry, highly preferred
  • Knowledge of federal, state and local regulations
Additional Important Requirements:
  • Strong computer proficiency, especially with Microsoft products
  • Excellent communication and interpersonal skills
  • Focused problem solving and troubleshooting skills
  • Some local travel required

About Us

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

Volvo Construction Equipment is a global company driven by passion, curiosity and by our purpose: to build the world we want to live in. We believe that only through imagination and teamwork can we develop a world that is cleaner, smarter and more connected. Our company culture reflects this belief through the care and trust it places in our customers, employees and suppliers. People are at the heart of our business. It is through our strong network of talented, enquiring and innovative minds that we have been able to pave the way towards a more sustainable future. The global construction industry is our arena and our employees are our greatest assets.

We can only continue to stand out as industry leaders through the people driving us forwards. Come be a part of our team and help us build tomorrow.

Volvo Group North America is an Equal Opportunity Employer
E.O.E./M/F/Disability/Veteran
We Participate in E-verify

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Application Process

Apply

An email confirmation will be sent as soon as you submit your application. After this, it is still possible to update your personal profile.

Interview

If selected for an interview, you will be contacted with information about the following process steps: second interview, assessments and references.

Selection

All candidates will be notified when a final candidate is selected for the job. You can choose for us to keep your resume in our database and activate a search agent that will look for other jobs that match your profile.

Introduction

When you begin your employment, you will receive an introduction to help you quickly become part of the team and start working with your tasks in the best possible way.

Testimonials

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